Claudio Carrizo 0 Posted July 10, 2017 Share Posted July 10, 2017 We have installed ESET Mail Security over Exchange. I have email classified as SPAM, url or blacklisted cloud IP address. The problem is that they are not SPaM, they are clients that may be in a list, but what are the lists that ESET verifies? As to be able to indicate in this case to customers that their domain or ip is blacklisted. Ej: ;antispam;puesto en cuarentena;IP (XXXXXXXXXXX) encontrada en la lista negra de la nube ;antispam;puesto en cuarentena;URL (xxxxx.com.ar) encontrada en lista negra de la nube Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted July 10, 2017 Administrators Share Posted July 10, 2017 Please contact your local customer care. What IP address was found on the cloud blacklist? Link to comment Share on other sites More sharing options...
Claudio Carrizo 0 Posted July 10, 2017 Author Share Posted July 10, 2017 Thank Marcos for your attention, but what is the reason why we can not know these lists? The IP or domains in question are from clients and I can not publish them here. Is there no way that we can corroborate in which blacklist are registered? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted July 10, 2017 Administrators Share Posted July 10, 2017 Please contact your local customer care who will pass your request to antispam developers. We do not disclose our internal blacklists. Link to comment Share on other sites More sharing options...
Claudio Carrizo 0 Posted July 10, 2017 Author Share Posted July 10, 2017 Thank you we are in contact, but unfortunately I am not using the product in this way, given that it generates a critical state in the resolution. In this case I block an email from a client that generates reisgo and must be resolved quickly. Link to comment Share on other sites More sharing options...
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