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Cloud Blacklist ESET Mail Security 6 para Microsoft Exchange Server


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We have installed ESET Mail Security over Exchange. I have email classified as SPAM, url or blacklisted cloud IP address. The problem is that they are not SPaM, they are clients that may be in a list, but what are the lists that ESET verifies? As to be able to indicate in this case to customers that their domain or ip is blacklisted.

Ej:

;antispam;puesto en cuarentena;IP (XXXXXXXXXXX) encontrada en la lista negra de la nube

;antispam;puesto en cuarentena;URL (xxxxx.com.ar) encontrada en lista negra de la nube
 

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Thank Marcos for your attention, but what is the reason why we can not know these lists? The IP or domains in question are from clients and I can not publish them here. Is there no way that we can corroborate in which blacklist are registered?

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Please contact your local customer care who will pass your request to antispam developers. We do not disclose our internal blacklists.

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Thank you we are in contact, but unfortunately I am not using the product in this way, given that it generates a critical state in the resolution. In this case I block an email from a client that generates reisgo and must be resolved quickly.

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