KrzysiekS 1 Posted June 20, 2017 Share Posted June 20, 2017 Hi, I have problem after upgrade from EES 6.4 to EES 6.5 Once the EES 6.5 gui is initialized, it starts to restart. The application is constantly restarting, the station has no communication with both the ERA server and the whole world. Modules in EES are inactive( firewall HIPS itd..), rebooting does not help, uninstalling and re-installing by hand does not help. EEA 6.5 works OK. I followed the instructons: hxxp://support.eset.com/kb5949/?viewlocale=en_US Regards, Krzysiek Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted June 20, 2017 Administrators Share Posted June 20, 2017 Do you mean that the gui (egui.exe) or the kernel process ekrn.exe is continually restarting? Are there any records of it in the system event log? Link to comment Share on other sites More sharing options...
KrzysiekS 1 Posted June 20, 2017 Author Share Posted June 20, 2017 Hi, i've check problem is with ekrn.exe. in event logs are only: ESET Service suddenly stop. restart application <EventID Qualifiers="49152">7031</EventID> ekrn.exe start again and so on.... Link to comment Share on other sites More sharing options...
Administrators Marcos 4,693 Posted June 20, 2017 Administrators Share Posted June 20, 2017 Please check if dumps are created in C:\ProgramData\ESET\ESET Endpoint Security\Diagnostics folder. If so, upload at least two recent ones to a safe location and pm me download links along with the output from ESET Log Collector. Link to comment Share on other sites More sharing options...
KrzysiekS 1 Posted June 20, 2017 Author Share Posted June 20, 2017 i don't have any dumps there :-(. i've checked locaion on two different station Windows 7 Prof 64bit and Windows 10 Prof 64bit Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 944 Posted June 21, 2017 ESET Moderators Share Posted June 21, 2017 Hello KrzysiekS. in that case please enable dump creation on the affected machine. In advanced settings go to Tools -> Diagnostics -> set dump type to Full and confirm by O.K. button. On consequent ESET service crash a dump should be created in the location mentioned by Marcos. Regards, P.R. Link to comment Share on other sites More sharing options...
KrzysiekS 1 Posted June 22, 2017 Author Share Posted June 22, 2017 (edited) Hi, Restarting EES 6.5 was caused by firewall rules. Interestingly, EES 6.4 worked well on that firewall rules. I have policy base mode, and unblock specific ports and hosts the rest is blocked. Communication with ERA server was unblock, also DNS, HTTP and HTTPS was unblocked for all hosts. What other ports are required for EES 6.5 to work properly? When I applied the ALL in ALL out policy, EES 6.5 started normally and worked fine. Edited June 22, 2017 by KrzysiekS Link to comment Share on other sites More sharing options...
avielc 48 Posted June 26, 2017 Share Posted June 26, 2017 Following this topic. Link to comment Share on other sites More sharing options...
Recommended Posts