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ESET Remote Administrator Web Console not working


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Hello

As the title says, I cannot make ERA web console work, in every video and even on the instruction manual and quick setup guide says it works, at least for me is not working here are my details 

  1. I did follow the set up guide for Windows and videotutorials on how to install it on Windows
  2. Installed it on Windows 10 Pro x64 Pro with all in one set up, after it installs, I tried to open the web console using the assigned IP or localhost/era but it didn't work at all
  3. Installed it on Windows Server 2012 R2 (virtual) the result is the same as the above, even with the virtual localhost I cannot make the web console to run
  4. Using the era_appliance.ova provided by ESET, using Oracle VirtualBox, following the manual on how to run the appliance, and the result is the same

Long story short, it seems I cannot access the web console, doesn't matter how I run/install, the web console cannot run

What did I miss?

What am I doing wrong?

What can I do?

Here is the Virtual Appliance:

Screenshot_5.png.91f8e4a7b2b94bdbe40ef318b8a6daa8.png

Here is the error I get: 

Screenshot_1.thumb.png.edd7b4df32070f71f3f7f2fd9f424ac8.png

 

 

 

 

 

Edited by Vorbarra
added screenshots
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  • ESET Staff

The webconsole link is located on https://URL/era

If the ERA is installed on the machine with UP 192.168.88.104, then the correct URL would be https://192.168.88.104/era

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  • Former ESET Employees

Hi,

you have to configure Virtual Appliance first. Then Web Console will be available. According to your  attached screenshot from VA, you have not performed first time configuration. Open web browser and type the URL https://192.168.88.104. Then follow these instructions: http://help.eset.com/era_deploy_va/65/en-US/index.html?config_server_va.htm

After configuration, log in to ERA Web Console. 

Edited by Katarina
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4 hours ago, Katarina said:

Hi,

you have to configure Virtual Appliance first. Then Web Console will be available. According to your  attached screenshot from VA, you have not performed first time configuration. Open web browser and type the URL https://192.168.88.104. Then follow these instructions: hxxp://help.eset.com/era_deploy_va/65/en-US/index.html?config_server_va.htm

After configuration, log in to ERA Web Console. 

How do I configure the Virtual Appliance?

I cannot run the web console because I don't know why it doesn't work for me, I'm stuck in that part, I clearly said I am unable to use the web console, therefore I cannot make the configuration, in every web browser is the same error

It doesn't matter how I install/run the ESET Remote Administrator it is the same, I got stuck in the same part

So... unfortunately this answer is useless for me

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8 hours ago, MichalJ said:

The webconsole link is located on https://URL/era

If the ERA is installed on the machine with UP 192.168.88.104, then the correct URL would be https://192.168.88.104/era

I tried that too... It doesn't work either

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  • ESET Staff

Could you please verify that mentioned IP address is correct? It is possible that reported IP adress is not corect and therefore configuration interface https://192.168.22.104 is not available -> it has to be IP address or hostname of appliance. As already mentioned, before you can use ERA and its Webconsole, appliance has to be configured. Configuration is performed through web browser and configuration page is hosted by appliance itself, using self-signed TLS certificate, which may be problem in case strict configuration of browser or HTTP proxy is used.

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