Vorbarra 0 Posted June 14, 2017 Share Posted June 14, 2017 (edited) Hello As the title says, I cannot make ERA web console work, in every video and even on the instruction manual and quick setup guide says it works, at least for me is not working here are my details I did follow the set up guide for Windows and videotutorials on how to install it on Windows Installed it on Windows 10 Pro x64 Pro with all in one set up, after it installs, I tried to open the web console using the assigned IP or localhost/era but it didn't work at all Installed it on Windows Server 2012 R2 (virtual) the result is the same as the above, even with the virtual localhost I cannot make the web console to run Using the era_appliance.ova provided by ESET, using Oracle VirtualBox, following the manual on how to run the appliance, and the result is the same Long story short, it seems I cannot access the web console, doesn't matter how I run/install, the web console cannot run What did I miss? What am I doing wrong? What can I do? Here is the Virtual Appliance: Here is the error I get: Edited June 14, 2017 by Vorbarra added screenshots Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted June 15, 2017 ESET Staff Share Posted June 15, 2017 The webconsole link is located on https://URL/era If the ERA is installed on the machine with UP 192.168.88.104, then the correct URL would be https://192.168.88.104/era Link to comment Share on other sites More sharing options...
Former ESET Employees Katarina 3 Posted June 15, 2017 Former ESET Employees Share Posted June 15, 2017 (edited) Hi, you have to configure Virtual Appliance first. Then Web Console will be available. According to your attached screenshot from VA, you have not performed first time configuration. Open web browser and type the URL https://192.168.88.104. Then follow these instructions: http://help.eset.com/era_deploy_va/65/en-US/index.html?config_server_va.htm After configuration, log in to ERA Web Console. Edited June 15, 2017 by Katarina Link to comment Share on other sites More sharing options...
Vorbarra 0 Posted June 15, 2017 Author Share Posted June 15, 2017 4 hours ago, Katarina said: Hi, you have to configure Virtual Appliance first. Then Web Console will be available. According to your attached screenshot from VA, you have not performed first time configuration. Open web browser and type the URL https://192.168.88.104. Then follow these instructions: hxxp://help.eset.com/era_deploy_va/65/en-US/index.html?config_server_va.htm After configuration, log in to ERA Web Console. How do I configure the Virtual Appliance? I cannot run the web console because I don't know why it doesn't work for me, I'm stuck in that part, I clearly said I am unable to use the web console, therefore I cannot make the configuration, in every web browser is the same error It doesn't matter how I install/run the ESET Remote Administrator it is the same, I got stuck in the same part So... unfortunately this answer is useless for me Link to comment Share on other sites More sharing options...
Vorbarra 0 Posted June 15, 2017 Author Share Posted June 15, 2017 8 hours ago, MichalJ said: The webconsole link is located on https://URL/era If the ERA is installed on the machine with UP 192.168.88.104, then the correct URL would be https://192.168.88.104/era I tried that too... It doesn't work either Link to comment Share on other sites More sharing options...
ESET Driving me crazy! 1 Posted June 16, 2017 Share Posted June 16, 2017 Did not see this mentioned anyplace and if it was my apoligies, but just a thought, have you tried the URL with the port you set tomcat (webserver) on? i.e. "Https://192.168.22.104:8443/era" Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted June 16, 2017 ESET Staff Share Posted June 16, 2017 Could you please verify that mentioned IP address is correct? It is possible that reported IP adress is not corect and therefore configuration interface https://192.168.22.104 is not available -> it has to be IP address or hostname of appliance. As already mentioned, before you can use ERA and its Webconsole, appliance has to be configured. Configuration is performed through web browser and configuration page is hosted by appliance itself, using self-signed TLS certificate, which may be problem in case strict configuration of browser or HTTP proxy is used. Link to comment Share on other sites More sharing options...
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