Virus signature database out of date

[GTSilvano 0]

Hello,

 

The antivirus usually updates and works perfectly. But the last update has been done since 8 days ago.

 

It tells me update the antivirus, but once i click to update in about a second it tells me it is up to date, even though the last update was done 8 days ago.

 

I cleared update cache but it did not help.

 

License is active until 5th October.

 

Any ideas? What can I do to be able to update normally again?

 

 

Here are some additional information:

Virus signature database: 14855 (20170130)
Rapid Response module: 9433 (20170130)
Update module: 1007 (20161013)
Antivirus and antispyware scanner module: 1509 (20170119)
Advanced heuristics module: 1176 (20170116)
Archive support module: 1259 (20170104)
Cleaner module: 1130 (20161219)
Anti-Stealth support module: 1106 (20161017)
ESET SysInspector module: 1266 (20161222)
Translation support module: 1575B (20170126)
HIPS support module: 1259 (20161213)
Internet protection module: 1291 (20170116)
Database module: 1087 (20161107)
Configuration module (33): 1466.7 (20170126)
LiveGrid communication module: 1022 (20160401)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1006 (20160715)
Script scanner module: 1010 (20161205)

 

[Marcos 5,070]

Please enable advanced update engine logging in the adv. setup->Tools->Diagnostics, then run manual update.

Then disable logging and post the updater etl log here. Did you install v10 over an older version or it was a clean install? Or you performed in-product upgrade from an older version?

[GTSilvano 0]

Thank you for a prompt reply.

 

I did as you asked, but no changes after manual update.

 

I downloaded the app on a newly bought computer and was a clean install.

 

If you agree, I can open teamviewer so you can remotely access my computer and solve the issue much faster.

[Marcos 5,070]

Please post the updater etl log found in "C:\ProgramData\ESET\ESET Security\Diagnostics".

[GTSilvano 0]

updater_20170614_131758.rar

[Marcos 5,070]

According to the log, you had v9 installed before and v10 now attempts to update from v9 update servers which fails. I'll drop you a pm with instructions momentarily.

[GTSilvano 0]

Thank you for the help.  It was done via remote control, promptly and professional approach.

 

+rep  for the support employee.

 

 

[Marcos 5,070]

Should anybody else have issues updating v10 after upgrade from v9 and have v10.0 installed, try downloading and installing the latest v10.1 which should handle obsolete update server records properly.