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Device is missing button does not work


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Hi all,

I have an issue with the "Device is missing" button.

My phone was stolen this morning, and the "Device is missing" button does not work.

Not even the "Run a test" button does not work.

 

I have tried on Google, Internet Explorer, and MS Edge.

Please Help.

 

Best,

Ionut

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I see what is shown in step 1.

When I click it, nothing happens. 

It is like I am clicking on nothing. It is like the button does not exist.

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  • ESET Moderators

just ran test, and it worked fine (I know, not what you want to hear). Can you try it on another computer altogether? Perhaps some security setting or something being blocked on all browsers...or other system unknown issues. If still not working, contact your local partner for support http://support.eset.com/kb3742/

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  • ESET Moderators

The only time I see the buttons not working, is when the license is expired, but you will see a big red warning "This license is expired" on that screen, and even then, it still sometimes works. 

I recommend contacting support via kb3742 instructions.

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