tuyensteven 0 Posted June 8, 2017 Share Posted June 8, 2017 I buy license eset endpont anti virus 5xx .but I cann't download file eea32 on eset.com..can you help me ? thank you..I cann't find chat support admin on homepage Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted June 8, 2017 Administrators Share Posted June 8, 2017 If you have purchased a license for Endpoint Antivirus, you can download any version of it. I'd recommend downloading and installing the latest version 6.5. Version 6.6 is going to be released in the summer. Also I'd like to point out that only ESET Endpoint Security v6 was able to proactively protect unpatched computers from EternalBlue exploit that was exploited by WannaCryptor (WannyCry) to spread over networks. Link to comment Share on other sites More sharing options...
tuyensteven 0 Posted June 15, 2017 Author Share Posted June 15, 2017 how to fix ? Can you guide me to deploy the latest version? thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted June 15, 2017 Administrators Share Posted June 15, 2017 Please explain what issue you are attempting to solve. Is it that the update progress is stuck in Endpoint v5? If so, does Endpoint update from ESET's servers? Is the proxy server configured properly? I'd strongly recommend using ERAv6 but you may want to test it in a smaller environment and get familiar with it before replacing ERA v5. There are plenty of documents, videos, KBs as well as this forum which will help you understand and master ERA v6. Link to comment Share on other sites More sharing options...
tuyensteven 0 Posted June 16, 2017 Author Share Posted June 16, 2017 yes I cann't update...how to edit proxy...On Eset remote I connect to servername:2223 and client update connect ipserver:2221 Link to comment Share on other sites More sharing options...
tuyensteven 0 Posted June 16, 2017 Author Share Posted June 16, 2017 (edited) I can't update Edited June 16, 2017 by tuyensteven Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted June 16, 2017 Administrators Share Posted June 16, 2017 Authorization failed sounds like a bad username or password entered in the update setup. I'd suggest contacting your local customer care. Also I strongly recommend upgrading to ERA v6 / Endpoint v6 and using an HTTP proxy for caching update files. Link to comment Share on other sites More sharing options...
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