2003 SP2/XP SP3 can't activation again

[sdnian 6]

Error Code: ECP.20006. It similar this post. Windows 7/10 have no this issue. 

 

Edited June 6, 2017 by sdnian

[luqero 0]

Hi!

I have same problem with activation on XP SP3 - I tried solution from your last topic and it didn't work... Still searching for solution. I will try to call ESET support to figure it out

 

[V2TW 3]

We're facing the same issue, however we got it working on one of the XP machines and this is the activation server IP recorded by that machine, try put this is hosts file instead:

edf.eset.com   13.64.235.23

Edited June 6, 2017 by V2TW

[Marcos 5,070]

The issue should be resolved by now. Please confirm.

[HienKieu 2]

The issue as the same with activation on 3 Windows Server 2003, Please help to how can i fix it?!

[Marcos 5,070]

3 minutes ago, HienKieu said:

The issue as the same with activation on 3 Windows Server 2003, Please help to how can i fix it?!

Are you able to open https://edf.eset.com/edf in a browser? Do you use a firewall? If so, has ekrn.exe access to the activation servers allowed as per http://support.eset.com/kb332/?

 

[HienKieu 2]

6 minutes ago, Marcos said:

Are you able to open https://edf.eset.com/edf in a browser? Do you use a firewall? If so, has ekrn.exe access to the activation servers allowed as per hxxp://support.eset.com/kb332/?

 

Hi Marcos,

Yes, we have access to the activation servers, websites of eset.com, and you can see with details as below:

<?xml version="1.0" encoding="UTF-8" ?>
- <ecp:message xmlns:ecp="hxxp://www.eset.com/2012/02/ecp">
- <ecp:response>
<code>20101003</code>
<message>Unsupported Content-type: unknown</message>
</ecp:response>
</ecp:message>

C:\>ping register.eset.com

Pinging register.wip.eset.com [91.228.165.81] with 32 bytes of data:

Reply from 91.228.165.81: bytes=32 time=646ms TTL=49
Reply from 91.228.165.81: bytes=32 time=601ms TTL=49
Reply from 91.228.165.81: bytes=32 time=383ms TTL=49
Reply from 91.228.165.81: bytes=32 time=359ms TTL=4

[Peter Randziak 1,130]

Hello,

in case the issue persists please reboot the system as some results may be cached.

System restart was required on one of our testing systems with this issue as well.

Regards, P.R.

[HienKieu 2]

7 minutes ago, Peter Randziak said:

Hello,

in case the issue persists please reboot the system as some results may be cached.

System restart was required on one of our testing systems with this issue as well.

Regards, P.R.

Hi P.R,

I just restarted the server, but it still doesn't work

[KAMIRAN Support 0]

Hi all , Today we see this error over many of customers , Even Home Editions . "ECP.20006 "

Windows were XP Service pack 3 and windows server 2003 (Hotfixed are installed )

 

it seems that OLD version of windows (XP based ) has this problem.

[Peter Randziak 1,130]

Hello,

in case the activation still fails (after 10:00 CEST) after the system reboot as well, please provide me with Wireshark log capturing packets from the activation attempt (please start the logging before the attempt starts and stop it after you receive the error) and output from ESET Log Collector tool to check. 

Regards, P.R.

[KAMIRAN Support 0]

it seems that problem is solved , Because in some cases activation is done.

[Peter Randziak 1,130]

good, thank you for the confirmation.

[hungtt 1]

By the way, anyone can confirm to me : when setup --> TOOLS --> PROXY SERVER enabled, client can not access internet (can not access eset.com, edf.eset.com,..)==> client can active via PROXY SERVER ?

[Marcos 5,070]

29 minutes ago, hungtt said:

By the way, anyone can confirm to me : when setup --> TOOLS --> PROXY SERVER enabled, client can not access internet (can not access eset.com, edf.eset.com,..)==> client can active via PROXY SERVER ?

Basically that should work but I reckon there are issues (not only with activation) if multiple proxy servers are used and superior proxy servers require authentication.

[hungtt 1]

Hi Marcos,

I checked proxy.conf in httpd config :

#Services (activation)
<ProxyMatch ^([h,H][t,T][t,T][p,P][s,S]?://)?([^@/]*@)?(edf-pcs.cloudapp.net|edf-pcs2.cloudapp.net|edfpcs.trafficmanager.net)(:[0-9]+)?(/.*)?$>
Allow from all
</ProxyMatch>

As below this config, client can active product via APACHE HTTP PROXY on ERA SERVER.

But i checked it can not active if client can not access internet although client can update via APACHE HTTP PROXY on ERA SERVER

Edited June 7, 2017 by hungtt