ESET 6.4.2014.0 "rolls back" installation

[pbento 0]

Hello,

We are witnessing an issue where ESET Endpoint AntiVirus for Windows 7 and 10 (v.6.4.2014.0) will begin rolling back the installation.

Then a window appears stating -- "ESET Endpoint AntiVirus Setup Wizard ended prematurely".

We have gone through the setup listed in the following ESET support links.

• hxxp://support.eset.com/kb2289/?locale=en_US
• hxxp://support.eset.com/kb2861/?locale=en_US

Used ESET Cleaner for Windows, CC Cleaner to clean out ESET registries, However -- no success.

Again even after running all the steps in the above links  -- ESET Endpoint v.6.4.2014.0 will not install.

Any thoughts or suggestions?

Thank you,

 

[Marcos 5,070]

Please provide me with:

1, Install logs created as per the instructions at http://support.eset.com/kb406

2, ELC logs collected as per the instructions linked in my signature.

Also I would strongly recommend installing Endpoint v6.5. and not the older version 6.4.