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I want to retrive lost licences


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Hello community, I would like to make an inquiry In our company we bought 40 licenses of Esent Endpoint Antivirus and I manage them with Era Web Admnistrator. The problem is when we format our computers do not manually uninstall the Endpoint Antivirus of these computers and when I look to see if the Era tells me that I have available those licenses tell me that they are still used when they were deleted from those computers ... Is there any way to recover these licenses as I would need to reuse them on other computers Please, I need a favorable answer since for our company it was a very big expense to make an investment in those licenses ... Thank you so much.

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  • ESET Staff

Hi @Mariano Dabove

You can recover those licenses using ESET License Administrator portal (ela.eset.com).

You can prevent this situation from happening performing a Task of Deactivation from ERA
when the computer is still online and reporting, and you know is going to be format soon.

 

 

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  • ESET Staff

Hi @Mariano Dabove

You have to use the upper-left square section of "Manage License" to access the portal.

For that you have to use the credentials of the license and mail registered.

More information on this link
http://help.eset.com/ela/en-US/?introduction.htm

Note: you can change the language of the help in the upper-right corner.

Also, take a look at this KB
Deactivate licenses/computers in ESET License Administrator
http://support.eset.com/kb5957&ref=esf/

Edited by Gonzalo Alvarez
Added KB link
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