Unable To Install Eset Endpoint Security.

[SandipThanki 2]

Hello,

Problem: Unable to install eset endpoint security rolling back action error occurred.

error occurred while installing drivers in installation process.

OS Details:

Windows 10 Home Single Language-64 Bit

Take below observation to resolve issue,

(1) remove other antivirus registry.

(2)perform online scanning in safe mode with networking.

(3)ran eset uninstaller tool in safe mode remove all eset entries.

(4)try to install in administrator user but same problem occurred.

also collect eset elc log & sysinspector log.

Log file upload on below location.

hxxp://www.wikifortio.com/731425/Vishal Rajkot Logs.rar

 

Regards,

Sandip Thanki.

 

[jimwillsher 65]

Which build of Windows 10 is it  - 1511, 1607, 1703 or some other build?

 

[SandipThanki 2]

Hello Sir,

Today i have uninstall eset from safe mode with latest uninstaller tool and try to install eset but same problem occurred so i have collect install and setupapi.app and setupapi.dev logs.

Note:MS WINDOWS Version 1607(OS Build 14393.447)

Regards,

Sandip

Vishal-Rajkot-23-5-17.rar

[Marcos 5,074]

1 hour ago, SandipThanki said:

Today i have uninstall eset from safe mode with latest uninstaller tool and try to install eset but same problem occurred so i have collect install and setupapi.app and setupapi.dev logs.

Please check and remove any ESET keys from

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

In particular eamonm, edevmon, ehdrv, ekrn, epfw, epfwwfp, epfwwfpr, epfwlwf.

Also run "pnputil -e" and make sure there is no ESET driver listed. If there's one even if ESET is not installed, jot down the published name and run "pnputil -f -d %PublishedName%".

E.g. running "pnputil -e" may output several records like

Published name :            oem76.inf
Driver package provider :   Eset spol s r. o.
Class :                     Unknown driver class
Driver date and version :   01/26/2017 6.5.2091.0
Signer name :               Microsoft Windows Hardware Compatibility Publisher

where ESET is listed as the package provider. To remove it from the store, you would run "pnputil -f -d oem76.inf".