SandipThanki 2 Posted May 9, 2017 Share Posted May 9, 2017 Hello, Problem: Unable to install eset endpoint security rolling back action error occurred. error occurred while installing drivers in installation process. OS Details: Windows 10 Home Single Language-64 Bit Take below observation to resolve issue, (1) remove other antivirus registry. (2)perform online scanning in safe mode with networking. (3)ran eset uninstaller tool in safe mode remove all eset entries. (4)try to install in administrator user but same problem occurred. also collect eset elc log & sysinspector log. Log file upload on below location. hxxp://www.wikifortio.com/731425/Vishal Rajkot Logs.rar Regards, Sandip Thanki. Link to comment Share on other sites More sharing options...
jimwillsher 64 Posted May 9, 2017 Share Posted May 9, 2017 Which build of Windows 10 is it - 1511, 1607, 1703 or some other build? Link to comment Share on other sites More sharing options...
SandipThanki 2 Posted May 23, 2017 Author Share Posted May 23, 2017 Hello Sir, Today i have uninstall eset from safe mode with latest uninstaller tool and try to install eset but same problem occurred so i have collect install and setupapi.app and setupapi.dev logs. Note:MS WINDOWS Version 1607(OS Build 14393.447) Regards, Sandip Vishal-Rajkot-23-5-17.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 4,703 Posted May 23, 2017 Administrators Share Posted May 23, 2017 1 hour ago, SandipThanki said: Today i have uninstall eset from safe mode with latest uninstaller tool and try to install eset but same problem occurred so i have collect install and setupapi.app and setupapi.dev logs. Please check and remove any ESET keys from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services In particular eamonm, edevmon, ehdrv, ekrn, epfw, epfwwfp, epfwwfpr, epfwlwf. Also run "pnputil -e" and make sure there is no ESET driver listed. If there's one even if ESET is not installed, jot down the published name and run "pnputil -f -d %PublishedName%". E.g. running "pnputil -e" may output several records like Published name : oem76.inf Driver package provider : Eset spol s r. o. Class : Unknown driver class Driver date and version : 01/26/2017 6.5.2091.0 Signer name : Microsoft Windows Hardware Compatibility Publisher where ESET is listed as the package provider. To remove it from the store, you would run "pnputil -f -d oem76.inf". Link to comment Share on other sites More sharing options...
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