Juliana 0 Posted May 8, 2017 Share Posted May 8, 2017 Hello, I do not speak English, I'm using a translator, that's why I apologize if you do not understand me. One year ago I bought a license of eset smart security 8 for a year for a device, I bought it in an electronics store where I had to fix my computer. The license was supposed to be original, I never had problems so much to activate the license as to update to version 10. In fact when I was sold the license I was given a bill and a printed sheet with the data of my license. The problem is that a few days ago the antivirus began to tell me that I was about to expire, it was on 11/05/2017, but today I stop appearing that message. Intrigued by that fact check my antivirus and I am surprised that now says that its expiration date is for 11/05/2018 and step from being for a device to being for 3. Why did this happened? Unfortunately the store where I bought it does not exist anymore. I do not know if they sold me a non-legal license or what is happening. Thanks for any clarification, I wanted to contact the technical support through the same antivirus, but they ask for the registration data, which I do not remember and I no longer have the sheet that they had provided me with the purchase. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,189 Posted May 8, 2017 Administrators Share Posted May 8, 2017 Please contact your local distributor and explain them the situation. Link to comment Share on other sites More sharing options...
Juliana 0 Posted May 8, 2017 Author Share Posted May 8, 2017 Which dealer do I go to? As I said, the store where I bought the license no longer exists. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 284 Posted May 8, 2017 Most Valued Members Share Posted May 8, 2017 7 minutes ago, Juliana said: Which dealer do I go to? As I said, the store where I bought the license no longer exists. I think he means contact your local distributor. Which country are you in? A lot of countries have their own local distributors who may be able to help you out Link to comment Share on other sites More sharing options...
Juliana 0 Posted May 8, 2017 Author Share Posted May 8, 2017 8 minutes ago, peteyt said: I think he means contact your local distributor. Which country are you in? A lot of countries have their own local distributors who may be able to help you out I am from Mexico City Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 284 Posted May 8, 2017 Most Valued Members Share Posted May 8, 2017 5 minutes ago, Juliana said: I am from Mexico City This seems to be the Mexican site hxxp://www.eset-la.com/mx try contacting them Link to comment Share on other sites More sharing options...
Juliana 0 Posted May 8, 2017 Author Share Posted May 8, 2017 Unfortunately it seems that there is no way to help me from the support of Latin America, I will acquire another license of the program. I would just like to know what data must be provided to me once the purchase has been made and how can I verify that the registration data matches those of ESET? Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 284 Posted May 9, 2017 Most Valued Members Share Posted May 9, 2017 10 hours ago, Juliana said: Unfortunately it seems that there is no way to help me from the support of Latin America, I will acquire another license of the program. I would just like to know what data must be provided to me once the purchase has been made and how can I verify that the registration data matches those of ESET? If you buy it from the site above everything should be okay as it's the proper mexican site. You'll get an account and licence Link to comment Share on other sites More sharing options...
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