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SOLVED: How do I see what I pay for? License assignments


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I am so confused... and I'm not a fool, nor new to managing computers and software.

All of this as a "Home user"

I have "Smart Security 9" on several PCs. I knew that I had an extra "seat" for one of the licenses. Tried to install on another, could only find "Smart Security Premium" to download. Did that. Installed. Tried to enter license key... told "Wrong Product". Uninstalled. Installed "Internet Security"... I thought that a more limited product? I thought I paid extra for "Smart Security"? But at least license key worked.

What I would like would be to log into some corner of eset, personal to me, where I could see what licenses I have, what seats of each are in use where. I should mention, maybe, that I pay some licenses in the UK, via eset.co.uk, and some in the US, via eset.com. Most have been renewed multiple times. The number of seats on different licenses seems to change without my input... but maybe that's because I've been confused because I can't get into the page I spoke of earlier. I dislike the Norton product... but they have EXACTLY the sort of page I'm talking about, make it EASY for a customer to see where they stand.

If answers to the above are available... can I, from same page, buy extra "seats" to go on an existing license?

Edited by SN17505c
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  • ESET Moderators

Hello,

You should be able to download ESET Smart Security from the download page at https://www.eset.com/us/home/smart-security/download/.  If that does not work for some reason, try the following direct links:

ESET Smart Security (x64) - https://download.eset.com/com/eset/apps/home/ess/windows/latest/ess_nt64_enu.exe
ESET Smart Security (x86) - https://download.eset.com/com/eset/apps/home/ess/windows/latest/ess_nt32_enu.exe
User Guide [PDF] - https://download.eset.com/com/eset/apps/home/ess/windows/latest/eset_ess_10_userguide_enu.pdf
Quick Start Guide [PDF] - https://download.eset.com/com/eset/apps/home/ess/windows/latest/eset_ess_10_quickstartguide_enu.pdf

The above download links are for version 10, which your license covers (ESET software licenses are per product, regardless of version).

Regards,

Aryeh Goretsky

 

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Aryeh.. many thanks for solving that part of my wants.

===

Rearding knowing what you have, seats, where they are, if any are currently unused....

A very patient, efficient, clear eSet Tech Support agent helped me enormously just now. I try not to phone for many reasons, some selfish, some more noble... but sometimes it is the answer!

a) There is no way to visit a webpage, see what I wanted to see... but there are viable alternatives!... (I'm a Home User, by the way... these answers may be specific to those circumstances)

b) Answers: First: On a machine with an eSet anti-malware suite installed and licensed...

i) At the app's home page, press ctrl-U... a very useful little "about" box will pop up with Good Stuff, to help you sort out the answers to the things I wanted to know.

ii) From the app's home page, click on the "Help and Support" entry. At the bottom of that, it will tell you when the license that PC is using is next going to be due for renewal... one way of telling your different licenses apart, if you have several. (The Username from the previous step is even better)... AND the page will display how many seats have been bought for that licence

===

By the way... you can add seats to a license... but you get no break... how could you?... for the part of the license period you didn't use the new seat.

 

=================

c) So: We have ways to see what license a machine is using. How many seats are on the license. Where are the other seats used? The only way to KNOW is to find the computer using them. If you Bought 3 seats, are using 2, go ahead and assign the third to a new machine. (Remembering, again, that you get no credit for the time you WEREN'T using the seat.)

But what if you ARE using the third seat, but have forgotten?

You may get told that, when you try to assign it to the new machine. But if you haven't used the machine you've forgotten for a while, "the system" may let you proceed. If you DO know of an old machine that HAD a seat, and you want to re-deploy it, the best thing to do is to fire up that machine, and un-install the anti-malware suite. But maybe that machine is no longer in use because it has broken down. In which case, all will be well. Go ahead, assign the seat it was using to the replacement machine.

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