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ESET Remote Administrator Server crash


rafor
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Hi,

after upgrade eset, I have one major problem.

the ERA server crush ...


ESET Remote Administrator (Server), wersja 6.5 (6.5.522.0)
ESET Remote Administrator (Konsola internetowa), wersja 6.5 (6.5.388.0)

I try debuging crush and have:

Loading Dump File [E:\AAA_TTT\log2.dmp]
Comment: '
*** procdump.exe  eraserver.exe  -e 1 -w c:\B4\log2.dmp
*** First chance exception: C0000005.ACCESS_VIOLATION'
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is: 
Windows 8.1 Version 9600 MP (4 procs) Free x64
Product: LanManNt, suite: TerminalServer SingleUserTS
6.3.9600.18217 (winblue_ltsb.160124-0053)
Machine Name:
Debug session time: Fri May  5 11:33:45.000 2017 (UTC + 2:00)
System Uptime: not available
Process Uptime: 0 days 0:15:40.000
................................................................
................................................
Loading unloaded module list
...
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1708.3ed4): Access violation - code c0000005 (first/second chance not available)
*** WARNING: Unable to verify timestamp for Network.dll
*** ERROR: Module load completed but symbols could not be loaded for Network.dll
Network+0x32bbb:
00007ffd`161d2bbb 0fb60406        movzx   eax,byte ptr [rsi+rax] ds:00000055`53340000=??
 

 

 

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  • ESET Staff

Could you please file a support ticket and provide created crash dump (mini dump) and possibly other files as trace.log? Does this happens every time or only once specific operation is performed?

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