[FIXED] ESET broke after update

[Dahh 0]

ESET was working fine, well until today's program update. The installation encountered some problems that I however forgot to screenshot so I just let it continue.

Restarted, doesn't start so i tried to uninstall it using the uninstaller+safe mode on the site.

After reinstalling and reactivation of the license, it worked normally.

Well after I restarted it broke again, neither egui nor ekrn runs.

When I try to open (even with admin privs) the egui.exe, it autocloses for some reason bearing the 'suspended' on the task manager details before disappearing.

If it's a virus then shouldn't NOD32 detect it? This whole thing happened AFTER I update the program.

System OS: Windows 10

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Solution below

Edited May 4, 2017 by Dahh
Problem fixed

[Marcos 5,259]

Not sure what version of ESET you had installed before the upgrade but I'd suggest uninstalling it completely, removing ESET in safe mode using the uninstall tool as per http://support.eset.com/kb2289 (may not be needed) and installing the latest v10.1 from scratch by downloading Live installer from www.eset.com and running it.

[Dahh 0]

Yes that's what I did, same procedure. I hope this image helps

I'll try reinstalling it again with safe mode for now
 

edit: suddenly not enough privileges despite being the "Administrator", gonna do the safemode one instead

Edited May 3, 2017 by Dahh

[Dahh 0]

Done uninstalling (safe mode) and reinstalling (admin privilege)

gonna restart now and check if it works, since this is the part where it was stuck

[Dahh 0]

Update: still the same, restarting the laptop breaks it.

Manually starting egui.exe, shows up on task manager in a sec then gone

ekrn.exe starts, stays for like 30 seconds before being gone too

I shouldn't have update, this is giving me headaches

I'll be waiting for your response since you're offline now, please keep in touch later

38 minutes ago, Marcos said:

Not sure what version of ESET you had installed before the upgrade but I'd suggest uninstalling it completely, removing ESET in safe mode using the uninstall tool as per hxxp://support.eset.com/kb2289 (may not be needed) and installing the latest v10.1 from scratch by downloading Live installer from www.eset.com and running it.

Edited May 3, 2017 by Dahh

[Marcos 5,259]

It could be caused by a 3rd party tool or possibly by malware. Please generate a Procmon boot log and also collect ELC logs as per the instructions linked in my signature. When done, compress the Procmon log(s), upload the archive together with ELC logs to a safe location and pm me download links.

[MrWrighty 6]

3 minutes ago, Marcos said:

It could be caused by a 3rd party tool or possibly by malware. Please generate a Procmon boot log and also collect ELC logs as per the instructions linked in my signature. When done, compress the Procmon log(s), upload the archive together with ELC logs to a safe location and pm me download links.

Try scanning with MalwareBytes first before re-installing. If it is malware then this should pick it up. 

[Dahh 0]

I will try early tomorrow as it's getting late, I have all of it the things downloaded and malwarebytes installed.

Thanks for the replies

[Dahh 0]

PM Sent, also tried malwarebytes; there were no threats found

[Dahh 0]

uh, hello?

[MrWrighty 6]

Have you sent the logs as requested by Marcos

[Dahh 0]

2 hours ago, MrWrighty said:

Have you sent the logs as requested by Marcos

He responded to my PM, brb doing the instructions

Edited May 4, 2017 by Dahh

[Dahh 0]

I have check disks for errors and found nothing. Then I uninstalled Comodo Firewall 10

Next restart ESET ran like normal, it was indeed Comodo Firewall all the while.

 

I'm quite sure I set it as an "Allowed Application" under its own rulesets, I don' know why it prevents ESET on running at all.

It may have been intentional or not, well at least if someone else has this problem like me; this should serve as an one of the solutions.

Anyway thanks for the replies