Dahh 0 Posted May 3, 2017 Share Posted May 3, 2017 (edited) ESET was working fine, well until today's program update. The installation encountered some problems that I however forgot to screenshot so I just let it continue. Restarted, doesn't start so i tried to uninstall it using the uninstaller+safe mode on the site. After reinstalling and reactivation of the license, it worked normally. Well after I restarted it broke again, neither egui nor ekrn runs. When I try to open (even with admin privs) the egui.exe, it autocloses for some reason bearing the 'suspended' on the task manager details before disappearing. If it's a virus then shouldn't NOD32 detect it? This whole thing happened AFTER I update the program. System OS: Windows 10 -------------------- Solution below Edited May 4, 2017 by Dahh Problem fixed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted May 3, 2017 Administrators Share Posted May 3, 2017 Not sure what version of ESET you had installed before the upgrade but I'd suggest uninstalling it completely, removing ESET in safe mode using the uninstall tool as per http://support.eset.com/kb2289 (may not be needed) and installing the latest v10.1 from scratch by downloading Live installer from www.eset.com and running it. Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 3, 2017 Author Share Posted May 3, 2017 (edited) Yes that's what I did, same procedure. I hope this image helps I'll try reinstalling it again with safe mode for now edit: suddenly not enough privileges despite being the "Administrator", gonna do the safemode one instead Edited May 3, 2017 by Dahh Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 3, 2017 Author Share Posted May 3, 2017 Done uninstalling (safe mode) and reinstalling (admin privilege) gonna restart now and check if it works, since this is the part where it was stuck Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 3, 2017 Author Share Posted May 3, 2017 (edited) Update: still the same, restarting the laptop breaks it. Manually starting egui.exe, shows up on task manager in a sec then gone ekrn.exe starts, stays for like 30 seconds before being gone too I shouldn't have update, this is giving me headaches I'll be waiting for your response since you're offline now, please keep in touch later 38 minutes ago, Marcos said: Not sure what version of ESET you had installed before the upgrade but I'd suggest uninstalling it completely, removing ESET in safe mode using the uninstall tool as per hxxp://support.eset.com/kb2289 (may not be needed) and installing the latest v10.1 from scratch by downloading Live installer from www.eset.com and running it. Edited May 3, 2017 by Dahh Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted May 3, 2017 Administrators Share Posted May 3, 2017 It could be caused by a 3rd party tool or possibly by malware. Please generate a Procmon boot log and also collect ELC logs as per the instructions linked in my signature. When done, compress the Procmon log(s), upload the archive together with ELC logs to a safe location and pm me download links. Link to comment Share on other sites More sharing options...
MrWrighty 6 Posted May 3, 2017 Share Posted May 3, 2017 3 minutes ago, Marcos said: It could be caused by a 3rd party tool or possibly by malware. Please generate a Procmon boot log and also collect ELC logs as per the instructions linked in my signature. When done, compress the Procmon log(s), upload the archive together with ELC logs to a safe location and pm me download links. Try scanning with MalwareBytes first before re-installing. If it is malware then this should pick it up. Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 3, 2017 Author Share Posted May 3, 2017 I will try early tomorrow as it's getting late, I have all of it the things downloaded and malwarebytes installed. Thanks for the replies Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 3, 2017 Author Share Posted May 3, 2017 PM Sent, also tried malwarebytes; there were no threats found Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 4, 2017 Author Share Posted May 4, 2017 uh, hello? Link to comment Share on other sites More sharing options...
MrWrighty 6 Posted May 4, 2017 Share Posted May 4, 2017 Have you sent the logs as requested by Marcos Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 4, 2017 Author Share Posted May 4, 2017 (edited) 2 hours ago, MrWrighty said: Have you sent the logs as requested by Marcos He responded to my PM, brb doing the instructions Edited May 4, 2017 by Dahh Link to comment Share on other sites More sharing options...
Dahh 0 Posted May 4, 2017 Author Share Posted May 4, 2017 I have check disks for errors and found nothing. Then I uninstalled Comodo Firewall 10 Next restart ESET ran like normal, it was indeed Comodo Firewall all the while. I'm quite sure I set it as an "Allowed Application" under its own rulesets, I don' know why it prevents ESET on running at all. It may have been intentional or not, well at least if someone else has this problem like me; this should serve as an one of the solutions. Anyway thanks for the replies Link to comment Share on other sites More sharing options...
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