plittlefield 0 Posted April 27, 2017 Share Posted April 27, 2017 (edited) One of my laptops has "2 copies" of the Agent listed under Installed Applications. I have checked and only 1 is listed in Windows Control Panel. How do I fix that? Edited April 27, 2017 by plittlefield Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted April 27, 2017 ESET Staff Share Posted April 27, 2017 Did the computer restart, or a subsequent replication resolves the issues? Installed applications log is reported only once in a while, I would recommend checking next day. If the problem persists, please open a support case with your local ESET partner, as this is not a standard behavior. Link to comment Share on other sites More sharing options...
plittlefield 0 Posted April 28, 2017 Author Share Posted April 28, 2017 I have restarted the computer and it's getting worse... it now shows 3 copies of the software installed! Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted April 28, 2017 ESET Staff Share Posted April 28, 2017 Could you provide version of ERA server - Is it 6.4? Is there any chance this device has been cloned, i.e. created from image with already installed AGENT? Link to comment Share on other sites More sharing options...
plittlefield 0 Posted April 29, 2017 Author Share Posted April 29, 2017 ERA Server 6.4 I was going to go to Agent 6.5 but it crashed and burned when I tried an upgrade, so I... uninstalled all software rebooted Ran eset remover rebooted used era installer script to install agent as before pushed endpoint av to computer rebooted That's it. Exactly the same procedure as before I tried the upgrade to 6.5 I do not want to go to 6.5 yet, I just want this sorted first and all 30 computers the same, then I will backup era, upgrade era to 6.5, then upgrade clients. OK? Link to comment Share on other sites More sharing options...
plittlefield 0 Posted May 4, 2017 Author Share Posted May 4, 2017 *bump* Link to comment Share on other sites More sharing options...
plittlefield 0 Posted May 5, 2017 Author Share Posted May 5, 2017 OK, this is now getting a LOT worse... showing 9 copies of the agent and antivirus software on EACH computer. Is there a ERA database that be cleaned out, or the logs?!? Please help! Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted May 5, 2017 ESET Staff Share Posted May 5, 2017 I would recommend you to open a support case with your local support representative, and also provide the agent.db file. It would help us to determine, whether the problem is on the agent, or on the ERA server. Link to comment Share on other sites More sharing options...
plittlefield 0 Posted May 6, 2017 Author Share Posted May 6, 2017 OK, thanks. Where do I find the agent.db file? (sorry, newbie alert! :-) Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted May 6, 2017 ESET Staff Share Posted May 6, 2017 6 hours ago, plittlefield said: OK, thanks. Where do I find the agent.db file? (sorry, newbie alert! :-) File will be named data.db and will be located somewhere in directory C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\ or one of its subdirectories. Agent database will helps us to identify source of the problem, i.e. whether it is wrong on client machine (AGENT) or something went wrong in reporting mechasnism (SERVER). Link to comment Share on other sites More sharing options...
plittlefield 0 Posted May 8, 2017 Author Share Posted May 8, 2017 Thanks Martin, I have signed in from my work email and opened a Support Case. They have just replied and asked me for a screenshot... so fingers crossed. Regards, Paully Link to comment Share on other sites More sharing options...
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