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ERA Reports 2 copies of Agent Installed


plittlefield
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One of my laptops has "2 copies" of the Agent listed under Installed Applications.

I have checked and only 1 is listed in Windows Control Panel.

How do I fix that?

 

Screenshot_2017-04-27_14-30-36.png

Edited by plittlefield
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  • ESET Staff

Did the computer restart, or a subsequent replication resolves the issues? Installed applications log is reported only once in a while, I would recommend checking next day. If the problem persists, please open a support case with your local ESET partner, as this is not a standard behavior. 

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Could you provide version of ERA server - Is it 6.4? Is there any chance this device has been cloned, i.e. created from image with already installed AGENT?

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ERA Server 6.4

I was going to go to Agent 6.5 but it crashed and burned when I tried an upgrade, so I...

  1. uninstalled all software
  2. rebooted
  3. Ran eset remover
  4. rebooted
  5. used era installer script to install agent as before
  6. pushed endpoint av to computer
  7. rebooted

That's it. Exactly the same procedure as before I tried the upgrade to 6.5

I do not want to go to 6.5 yet, I just want this sorted first and all 30 computers the same, then I will backup era, upgrade era to 6.5, then upgrade clients.

OK?

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OK, this is now getting a LOT worse... showing 9 copies of the agent and antivirus software on EACH computer.

Is there a ERA database that be cleaned out, or the logs?!?

Please help!

Screenshot_2017-05-05_12-33-01.png

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  • ESET Staff

I would recommend you to open a support case with your local support representative, and also provide the agent.db file. It would help us to determine, whether the problem is on the agent, or on the ERA server.

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6 hours ago, plittlefield said:

OK, thanks. Where do I find the agent.db file?  (sorry, newbie alert!  :-)

File will be named data.db and will be located somewhere in directory C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\  or one of its subdirectories.

Agent database will helps us to identify source of the problem, i.e. whether it is wrong on client machine (AGENT) or something went wrong in reporting mechasnism (SERVER).

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Thanks Martin,

I have signed in from my work email and opened a Support Case.

They have just replied and asked me for a screenshot... so fingers crossed.

Regards,

Paully

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