smart security not update

[drmszas 0]

when i upgrade my security smart internet  eset signature of virus data stuck in red triangle and remains show need update .............please help me

[Marcos 5,235]

Unfortunately, you didn't mention what message you get if you click "Update database". If ESS says it's up to date and you've upgraded to v10 from an older version, try uninstalling ESS v10 and installing it from scratch.

Before you do so, do the following:
- in the advanced setup -> Tools -> Diagnostics, enable advanced update engine logging
- run manual update
- disable logging
- collect logs using ELC as per the instructions in my signature.

Drop me a pm with the generated zip archive attached. If larger than 2 MB, upload it to a safe location and pm me a download link.