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The Installer encountered an error that caused the installation to fail.


aleksb
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Hi,

 

I've got one workstation (macOS Sierra 10.12.4) which has problem launching agent. I tried to re-install agent, but I'm getting upgrade failure. 

 

Launching agent (in Terminal, to see all the errors);

$ /Applications/ESET\ Remote\ Administrator\ Agent.app/Contents/MacOS/ERAAgent
Loading kernel
! Failed to load library: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, error: dlopen(/Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib, 9): Library not loaded: Protobuf.dylib
  Referenced from: /Applications/ESET Remote Administrator Agent.app/Contents/MacOS/Kernel.dylib
  Reason: image not found
Not found: Era::Kernel::CCoreModule

 

Then, when trying to upgrade ERA Agent:

$ sudo bash EraAgentInstaller.sh
Downloading installer image 'hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.376.0/agent-macosx-i386.dmg':
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 28.7M  100 28.7M    0     0  15.1M      0  0:00:01  0:00:01 --:--:-- 15.0M
Checking integrity of of downloaded package /tmp/EraAgentOnlineInstaller.dmg.4I7vAOGv: OK
Mounting image '/tmp/EraAgentOnlineInstaller.dmg.4I7vAOGv':
Checksumming Protective Master Boot Record (MBR : 0)…
Protective Master Boot Record (MBR :: verified   CRC32 $FACBEFF7
Checksumming GPT Header (Primary GPT Header : 1)…
 GPT Header (Primary GPT Header : 1): verified   CRC32 $ABF9AB5A
Checksumming GPT Partition Data (Primary GPT Table : 2)…
GPT Partition Data (Primary GPT Tabl: verified   CRC32 $0FF56751
Checksumming  (Apple_Free : 3)…
                    (Apple_Free : 3): verified   CRC32 $00000000
Checksumming disk image (Apple_HFS : 4)…
.............................................................................................................................................................................................................................
          disk image (Apple_HFS : 4): verified   CRC32 $E5F3C96F
Checksumming  (Apple_Free : 5)…
                    (Apple_Free : 5): verified   CRC32 $00000000
Checksumming GPT Partition Data (Backup GPT Table : 6)…
GPT Partition Data (Backup GPT Table: verified   CRC32 $0FF56751
Checksumming GPT Header (Backup GPT Header : 7)…
  GPT Header (Backup GPT Header : 7): verified   CRC32 $9FB5A9AE
verified   CRC32 $217CAE33
/dev/disk3              GUID_partition_scheme
/dev/disk3s1            Apple_HFS                       /private/tmp/EraAgentOnlineInstaller.mount.hNgOiyiz
Installing package '/tmp/EraAgentOnlineInstaller.mount.hNgOiyiz/Agent-MacOSX-i386-6_5_376_0.pkg':
installer: Package name is ESET Remote Administrator Agent
installer: Upgrading at base path /
installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
Cleaning up:
"disk3" unmounted.
"disk3" ejected.
unlink: /tmp/postflight.plist: No such file or directory

 

After this step, I tried to see if any logs exists --- Nope. Nothing in the following paths:

/Library/Application Support/com.eset.remoteadministrator.agent/Logs/

/Users/$USER/Library/Logs/EraAgentInstaller.log

 
Any help would be appreciated. Thank you.

 

 

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  • ESET Staff

Could you please re-run installation with

sudo bash -x EraAgentInstaller.sh

so that all commands performed during installation are visible?

Errors does not make sens, for example file /tmp/postflight.plist should have been created even before installation itself. Agent is also not starting because of missing files...

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I've fixed issue by renaming `/Applications/ESET Remote Administrator Agent.app` into something like `/Applications/ESET Remote Administrator Agent.app_bad` and then running `EraAgentInstaller.sh` twice. 

 

 

Running with -x is useless, as it clearly visible, that error comes from the `echo "Installing package '$local_mount/$local_pkg':" && sudo -S installer -pkg "$local_mount/$local_pkg" -target /` line in the `EraAgentInstaller.sh` :)

 

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