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ERA 6.5 server update task fails to start


kbrooks
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I am updating ERA on our server from 6.4 to 6.5 but getting the error task failed to start.  I have so far not been able to find any particular reason why.

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  • ESET Staff

Hi kbrooks,

Just to be sure, you read the KB related?


  Upgrade to the latest version of ESET Remote Administrator 6.x
  hxxp://support.eset.com/kb3668/?locale=en_EN

Also there was a previous talk here on forums...

  Upgrade ERA from 6.4 to 6.5
  https://forum.eset.com/topic/11302-upgrade-era-from-64-to-65/

Do you generate the reports about the task in order to find what fails?

 

 

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Thanks, yes I have read the install info already and searched the forums.  Previously we upgraded our ERA server from 6.2 to 6.3, then 6.3 to 6.4 using the Remote Administrator Components Upgrade task.  But 6.4 to 6.5 is not starting.  We have been able to update about 100 clients fine, just not the actual ERA server.

era error.PNG

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