kbrooks 2 Posted April 24, 2017 Share Posted April 24, 2017 I am updating ERA on our server from 6.4 to 6.5 but getting the error task failed to start. I have so far not been able to find any particular reason why. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 24, 2017 ESET Staff Share Posted April 24, 2017 Hi kbrooks, Just to be sure, you read the KB related? Upgrade to the latest version of ESET Remote Administrator 6.x hxxp://support.eset.com/kb3668/?locale=en_EN Also there was a previous talk here on forums... Upgrade ERA from 6.4 to 6.5 https://forum.eset.com/topic/11302-upgrade-era-from-64-to-65/ Do you generate the reports about the task in order to find what fails? Link to comment Share on other sites More sharing options...
kbrooks 2 Posted April 24, 2017 Author Share Posted April 24, 2017 Thanks, yes I have read the install info already and searched the forums. Previously we upgraded our ERA server from 6.2 to 6.3, then 6.3 to 6.4 using the Remote Administrator Components Upgrade task. But 6.4 to 6.5 is not starting. We have been able to update about 100 clients fine, just not the actual ERA server. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 25, 2017 ESET Staff Share Posted April 25, 2017 Ok, but do you generate the reports related to failed task? Second related question: do you contact ESET support already? Link to comment Share on other sites More sharing options...
kbrooks 2 Posted April 27, 2017 Author Share Posted April 27, 2017 ESET support resolved the issue for me, thanks. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 27, 2017 ESET Staff Share Posted April 27, 2017 Glad to heard it!. Link to comment Share on other sites More sharing options...
Recommended Posts