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Report template filter is incorrect


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The ERA Server 6.5.522.0, Web Console 6.5.388.0, I get this error "FAILED TO LOAD DATA: REPORT TEMPLATE FILTER IS INCORRECT" when I enter Policies page. I've restart ESET Remote Administrator Server and Tomcat7, but it doesn't help. In the trace.log, there are some errors:

2017-04-19 13:42:26 Error: CReportsModule [Thread 25c]: 0 MessageProcessorThread: Failed to generate a report: VerifyReportTemplate: Filter not allowed by Filter Definitions: symbol:2547 Filter operation: OP_GREATER_OR_EQUAL: 751
2017-04-19 13:42:27 Error: CReportsModule [Thread 25c]: MsgGenerateReport: Query did not generate a report: MessageProcessorThread: Failed to generate a report: VerifyReportTemplate: Filter not allowed by Filter Definitions: symbol:2547 Filter operation: OP_GREATER_OR_EQUAL
2017-04-19 13:42:27 Error: ConsoleApiModule [Thread f68]: 2 Error while processing GenerateReport request: VerifyReportTemplate: Filter not allowed by Filter Definitions: symbol:2547 Filter operation: OP_GREATER_OR_EQUAL
 

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How to fix it?

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  • ESET Staff

Thanks for reporting. There seems to be a problem with "paging" -> could you try to disable it temporarily whether it helps? Paging controls are available in bottom-right corner by default.

Edited by MartinK
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23 minutes ago, MartinK said:

Thanks for reporting. There seems to be a problem with "paging" -> could you try to disable it temporarily whether it helps? Paging controls are available in bottom-right corner by default.

Thanks for your reply. I try to change it to 'Auto-loading', the problem been fixed.

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