dazza007 0 Posted April 10, 2017 Posted April 10, 2017 Following from upgrade of ESET remote administrator 6.4 to 6.5 Self defense is preventing manual uninstall of remote administrator 6.5. I have just installed RA 6.5 on a new computer and once the Remote Administrator has installed the AV software I cannot manually uninstall the Remote Administrator software. Have any other users had this issue or tested that you can uninstall the remote administrator software? Regards, Darren
ESET Staff MichalJ 434 Posted April 10, 2017 ESET Staff Posted April 10, 2017 Hello, in general, this should work. Was the agent /endpoint upgraded from an older version? Alternatively you can disable endpoint self- defense, reboot and try again.
dazza007 0 Posted April 11, 2017 Author Posted April 11, 2017 Thank you for getting back to me I have tested both scenarios fresh install and upgrade of the agent and the uninstallation fails. I switched off self defence and hips and the problem persists. I need to reinstall the remote administrator on a number clients that have RA installed but are not communicating with the ESET server. What concerns me is that you say "in general this should work" as a manual uninstall of the remote administrator and reinstall is my only solution to the bugs in the ESET software, now I do not have any solution to bring in computers to the remote administrator server. Regards, Darren
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