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Posted

Dear,

One of our customers have activated the anti-theft and phantom account. Reported that their PC had been lost and then recovered. The detail is that now he only has access to phantom account. You are not able to access the c: \ drive. I was searching on kb.eset.com infomado to contact the technicians of ESET.



Anyone have any suggestions?

  • ESET Moderators
Posted

Hello,

 

have you installed latest version 7?

It should contain fix for this issue.

 

Is it a Dell laptop?

Posted

The version installed on the client notebook is Smart Security 6. I can not install another version for the c: drive is locked.

At the moment I have no information if the notebook is Dell.

  • 3 months later...
Posted

hello

 

Please any solution I have the same problem on my dell win 8 laptop with smart security version 6

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