suporte.protagon 0 Posted October 17, 2013 Share Posted October 17, 2013 Dear,One of our customers have activated the anti-theft and phantom account. Reported that their PC had been lost and then recovered. The detail is that now he only has access to phantom account. You are not able to access the c: \ drive. I was searching on kb.eset.com infomado to contact the technicians of ESET.Anyone have any suggestions? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 676 Posted October 17, 2013 ESET Moderators Share Posted October 17, 2013 Hello, have you installed latest version 7? It should contain fix for this issue. Is it a Dell laptop? Link to comment Share on other sites More sharing options...
suporte.protagon 0 Posted October 17, 2013 Author Share Posted October 17, 2013 The version installed on the client notebook is Smart Security 6. I can not install another version for the c: drive is locked.At the moment I have no information if the notebook is Dell. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 676 Posted October 17, 2013 ESET Moderators Share Posted October 17, 2013 Hello, I will provide you with more info via PM. Link to comment Share on other sites More sharing options...
suporte.protagon 0 Posted October 17, 2013 Author Share Posted October 17, 2013 Answering the question.The notebook is Windows 8 Client - Dell Link to comment Share on other sites More sharing options...
RAMA23 0 Posted February 4, 2014 Share Posted February 4, 2014 hello Please any solution I have the same problem on my dell win 8 laptop with smart security version 6 Link to comment Share on other sites More sharing options...
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