ESET Sharepoint 6.5. (Unable to access some of the SharePoint web site objects)

[HSW 9]

Hi,

the warning: "Unable to access some of the SharePoint web site objects" are not realy usefull, where can i find which site is the problem?

 

thx HSW

[filips 44]

Hi,

Try running:
„shpioXX.exe displaystructure“ where XX is the number of your Sharepoint version (07,10,13).
Any errors?

You could also try looking for errors into SHPIO*.log diagnostic files in „%ProgramData%\ESET\ESET Security\Diagnostics\SharePoint\“

[HSW 9]

7 minutes ago, filips said:

Hi,

Try running:
„shpioXX.exe displaystructure“ where XX is the number of your Sharepoint version (07,10,13).
Any errors?

You could also try looking for errors into SHPIO*.log diagnostic files in „%ProgramData%\ESET\ESET Security\Diagnostics\SharePoint\“

command runs in an error. Logfile from SHPIO see in attachment. I Upgrade ESET from Version 4.5 to 6.5 if this could be a problem?

Upgrade over ERAS and softwareinstallation-push, without problems.

Beschreibung:

Stopped working

　

Problemsignatur:

Problemereignisname: CLR20r3

Problemsignatur 01: shpio10.exe

Problemsignatur 02: 6.5.15005.0

Problemsignatur 03: 589da466

Problemsignatur 04: SHPIO10

Problemsignatur 05: 6.5.15005.0

Problemsignatur 06: 589da466

Problemsignatur 07: f5

Problemsignatur 08: 1a

Problemsignatur 09: System.IO.FileNotFoundException

Betriebsystemversion: 6.2.9200.2.0.0.272.7

Gebietsschema-ID: 1031

SHPIO_20170404.log

[HSW 9]

After Restart Again Errors in the log:

[2017-04-04 14:59:51] (4344:1): System.UnauthorizedAccessException: Zugriff verweigert (Ausnahme von HRESULT: 0x80070005 (E_ACCESSDENIED))
   bei Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
   bei Microsoft.SharePoint.Library.SPRequest.GetUsersDataAsSafeArray(String bstrUrl, UInt32 dwUsersScope, UInt32 dwUserCollectionFlags, String bstrValue, UInt32 dwValue, UInt32& pdwColCount, UInt32& pdwRowCount, Object& pvarDataSet)
   bei Microsoft.SharePoint.SPUserCollection.InitUsersCore(Boolean fCustomUsers, String[] strIdentifiers, SPUserCollectionFlags ucf)
   bei Microsoft.SharePoint.SPUserCollection.Undirty()
   bei Microsoft.SharePoint.SPBaseCollection.GetEnumerator()
   bei ESET.SPUserCounter.WalkAllWebs()
[2017-04-04 14:59:52] (4344:1): ESET.CommException: Kernel request failed (10).
   bei ESET.CommUtil.HandleNODPROTResult(UInt32 callResult)
   bei ESET.CommUtil.ReportError(REPORT_ERROR_CODE error, String errorObject, Boolean throwOnCommError, RawPacket rawAdditionalData)
   bei ESET.Logger.LogError(REPORT_ERROR_CODE errorCode, String objectName, Exception exception, RawPacket rawAdditionalData)
[2017-04-04 14:59:52] (4344:1): System.UnauthorizedAccessException: Zugriff verweigert (Ausnahme von HRESULT: 0x80070005 (E_ACCESSDENIED))
   bei Microsoft.SharePoint.SPGlobal.HandleUnauthorizedAccessException(UnauthorizedAccessException ex)
   bei Microsoft.SharePoint.Library.SPRequest.GetSubwebs(String bstrUrl, Object& pvarSubwebs, Object& pvarSubwebIds, Object& pvarLangs, Object& pvarTitles, Object& pvarAppInstanceIds)
   bei Microsoft.SharePoint.SPWeb.SPWebCollectionProvider.GetWebsData(String[]& strNames, String[]& strServiceRelUrls, Guid[]& guidWebIds, Int32[]& nLanguages, String[]& strTitles, String[]& strDescriptions, String[]& strCreationTimes, String[]& strModifiedTimes, Boolean[]& bUserIsWebAdmins, Int32[]& nWebTemplates, Int16[]& nProvisionConfigs, Int16[]& nMeetingCounts, Int32[]& nUIVersions, Int32[]& nFlags, String[]& strMasterUrls, String[]& strCustomMasterUrls, Guid[]& appInstanceIds)
   bei Microsoft.SharePoint.SPWebCollection.EnsureWebsData()
   bei Microsoft.SharePoint.SPWebCollection.get_Count()
   bei ESET.WebTreeEnumerator.<GetEnumerator>d__0.MoveNext()
   bei ESET.SPUserCounter.WalkAllWebs()
[2017-04-04 14:59:52] (4344:1): ESET.CommException: Kernel request failed (10).
   bei ESET.CommUtil.HandleNODPROTResult(UInt32 callResult)
   bei ESET.CommUtil.ReportError(REPORT_ERROR_CODE error, String errorObject, Boolean throwOnCommError, RawPacket rawAdditionalData)
   bei ESET.Logger.LogError(REPORT_ERROR_CODE errorCode, String objectName, Exception exception, RawPacket rawAdditionalData)

 

[filips 44]

1)      Please, install ESHP 6.5.15006.0, which should resolve these errors seen in the logs: „ERROR 'SHARED_MEM_ERROR', object: SharePoint Agent: Reading updated memory size of stream failed.“

2)     BTW: You need to run the SHPIO under the same account as provided to our product. The SHPIO10 error looks like one reported when executing incorrect version (i.e. incompatible with the .NET used by the SharePoint). Did you run it from command line? Did it write anything to command line before/after the crash? Try executing SHPIO07 or 13 instead. Did it help?

If there are still problems, please, open a support ticket and provide logs collected with ESET Log Collector.

 

[HSW 9]

Thx for your help i have rollback to 4.5 the system must run actualy and i dont have much time i will try it later again with the newer Version (actualy the Version do not appear in the repository).  How Long ESET will support the version 4.5?

[HSW 9]

Hi,

i have try it again, i make a mistake we have a SP13 with this the command runs fine and i see the wrong sites. Thx for Help!

 

HSW