aegetswil 0 Posted April 4, 2017 Share Posted April 4, 2017 The 'Change License' button doesn't work. When I click it, nothing happens. I use windows 7, 32-bit. It was working well until I deinstalled the (german) program and reinstalled the english version. How can I get eset nod32 antivirus working again? I tried contacting the eset support desk, but they choose not to answer me (a few days have passed since) Any help here is much appreciated Link to comment Share on other sites More sharing options...
Administrators Marcos 4,842 Posted April 4, 2017 Administrators Share Posted April 4, 2017 What version of EAV do you have installed? Is it the latest 10.0.390? If you restart the computer and then click "Change license", nothing happens either? Do you see a list of installed modules in the About window? Also please drop me a pm with details about you, e.g. your full name, registration email address and the website through which you purchased the ESET license. Link to comment Share on other sites More sharing options...
aegetswil 0 Posted April 4, 2017 Author Share Posted April 4, 2017 Thanks for getting back to me. Here are the answers to your questions: What version of EAV do you have installed? Is it the latest 10.0.390? (-> yes) If you restart the computer and then click "Change license", nothing happens either? (-> yes. nothing happens) Do you see a list of installed modules in the About window? (see below list) - - - - - I also ran your log-collector program but got an empty file back (S:\Users\SSDHome\Downloads\eav_logs.zip) Virus signature database: 14855 (20170130) Rapid Response module: 9456 (20170130) Update module: 1007 (20161013) Antivirus and antispyware scanner module: 1509 (20170119) Advanced heuristics module: 1176 (20170116) Archive support module: 1259 (20170104) Cleaner module: 1130 (20161219) Anti-Stealth support module: 1106 (20161017) ESET SysInspector module: 1266 (20161222) Translation support module: 1575B (20170126) HIPS support module: 1259 (20161213) Internet protection module: 1291 (20170116) Database module: 1087 (20161107) Configuration module (33): 1466.7 (20170126) LiveGrid communication module: 1022 (20160401) Specialized cleaner module: 1012 (20160405) Rootkit detection and cleaning module: 1006 (20160715) Script scanner module: 1010 (20161205) eav_logs.zip Link to comment Share on other sites More sharing options...
aegetswil 0 Posted April 4, 2017 Author Share Posted April 4, 2017 Sorry - I did manage to collect data now (see enclosed). Best Regards from Switzerland -aegetswil eav_logs.zip Link to comment Share on other sites More sharing options...
aegetswil 0 Posted April 16, 2017 Author Share Posted April 16, 2017 Hello ESET - It's been 12 days since . . . and I still have not heard back from you. What more information do you need from me? Regards -aegetswil Link to comment Share on other sites More sharing options...
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