Can not activate Antivirus program

[aegetswil 0]

The 'Change License' button doesn't work. When I click it, nothing happens. I use windows 7, 32-bit.
It was working well until I deinstalled the (german) program and reinstalled the english version.

How can I get eset nod32 antivirus working again?

I tried contacting the eset support desk, but they choose not to answer me (a few days have passed since)

Any help here is much appreciated

[Marcos 5,468]

What version of EAV do you have installed? Is it the latest 10.0.390? If you restart the computer and then click "Change license", nothing happens either? Do you see a list of installed modules in the About window?

Also please drop me a pm with details about you, e.g. your full name, registration email address and the website through which you purchased the ESET license.

[aegetswil 0]

Thanks for getting back to me. Here are the answers to your questions:

What version of EAV do you have installed? Is it the latest 10.0.390? (-> yes)

If you restart the computer and then click "Change license", nothing happens either? (-> yes. nothing happens)

Do you see a list of installed modules in the About window? (see below list)

- - - - -

I also ran your log-collector program but got an empty file back (S:\Users\SSDHome\Downloads\eav_logs.zip)

Virus signature database: 14855 (20170130)
Rapid Response module: 9456 (20170130)
Update module: 1007 (20161013)
Antivirus and antispyware scanner module: 1509 (20170119)
Advanced heuristics module: 1176 (20170116)
Archive support module: 1259 (20170104)
Cleaner module: 1130 (20161219)
Anti-Stealth support module: 1106 (20161017)
ESET SysInspector module: 1266 (20161222)
Translation support module: 1575B (20170126)
HIPS support module: 1259 (20161213)
Internet protection module: 1291 (20170116)
Database module: 1087 (20161107)
Configuration module (33): 1466.7 (20170126)
LiveGrid communication module: 1022 (20160401)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1006 (20160715)
Script scanner module: 1010 (20161205)

eav_logs.zip

[aegetswil 0]

Sorry - I did manage to collect data now (see enclosed). Best Regards from Switzerland -aegetswil

eav_logs.zip

[aegetswil 0]

Hello ESET - It's been 12 days since . . . and I still have not heard back from you. What more information do you need from me? Regards -aegetswil