deadlast 0 Posted October 17, 2013 Share Posted October 17, 2013 Hi Guys,Running Windows 7 SP1 32bit with NOD32 v5 without a problem. As soon as I install v6 (any version) or v7, as soon as I click System Scan, the application hangs and I can do nothing with NOD until I kill it/reboot. If I uninstall the newer versions, then this works fine in v5 or below.Any Logs I can send, etc that can help identify this issue? ThanksAndrew. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted October 17, 2013 Administrators Share Posted October 17, 2013 Please create a dump of ekrn.exe via the Task manager ("Create dump file" option) when ESET seems to have hung. Also create a SysInspector log and compress both files to an archive. Then upload the archive to a safe location and pm me the download link. Are you able to run a scan using ecls.exe without any problem? Link to comment Share on other sites More sharing options...
deadlast 0 Posted October 25, 2013 Author Share Posted October 25, 2013 Hi Marcos, sent a pm to the files a few days ago. Could you access them ok? Cheers Link to comment Share on other sites More sharing options...
deadlast 0 Posted October 30, 2013 Author Share Posted October 30, 2013 Hi Marcus,Any update on this?Thanks Link to comment Share on other sites More sharing options...
deadlast 0 Posted December 22, 2013 Author Share Posted December 22, 2013 Hi Marcus/Anybody,Can I please get an update on this issue, tried the new version as of a week ago and still the same issue persists, I cannot run manual scans at all.I am due for renewal, but I'm hesitant to proceed If I can't get this issue sorted out. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted December 22, 2013 Share Posted December 22, 2013 Hey deadlast. Have you tried sending Marcos a PM ? He has been online, but may not have seen this thread. Also, he may have sent correspondence to the team working on this issue and is waiting to hear back from them as well before responding. Sorry for the delay your experiencing. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted December 22, 2013 Administrators Share Posted December 22, 2013 Unfortunately, I can't find any personal message from you. Please resend it. Link to comment Share on other sites More sharing options...
deadlast 0 Posted January 6, 2014 Author Share Posted January 6, 2014 (edited) Hi Marcos,I've sent you a PM 3 times now, unsure as to why it won't come through.Can I get you to PM me and i'll reply? alternatively, provide me an email address via PM so I can get you the relevant files/details. Keen to get this sorted. See attached image.Thanks Edited January 6, 2014 by deadlast Link to comment Share on other sites More sharing options...
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