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can not update after installing Symantec Encryption Desktop


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产品名称: ESET NOD32 Antivirus
产品版本: 10.0.390.0
操作系统: Windows 10 Enterprise (64-bit) 
计算机: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

the update always failed after i install Symantec Encryption Desktop 10.4.1.

the update says can not connect to server. 

if i uninstall Symantec Encryption Desktop 10.4.1, the update work well again.

this happens on both computers at home and my office


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Please make sure that you have Antivirus and antispyware module 1514 installed (see the About window). As a temporary solution, in the advanced setup -> Antivirus -> HIPS, disable Protected service. Make sure to enable it once you have updated modules to the latest version.

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