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I'd recommend removing the video as others will see your license key.

Please continue as follows:

- In the advanced setup -> Tools -> Diagnostics, enable both advanced updater engine and firewall logging
- Run manual update
- Stop logging
- Collect logs with ESET Log Collector (see my signature for a link to instructions)
- Drop me a pm with the output archive attached. If too big, upload it to a safe location and pm me a download link.

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1 hour ago, abodyabody5111 said:

How ?

You can simply re-run installer to repair already installed product.

Regarding your issue: both problem you describe may be caused by lack of internet access or only access to ESET server. Could you try to ping for example update.eset.com from this machine?

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HI ESET team

 

I got the same error. I have repaired the installation and also added the registry keys for default server from ESET V9 PC. However i still get the same error. Ofcourse i restarted the PC after changing registry values.

 

I have run the diags and a PM is sent to MartinK and Marcos

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1 hour ago, shakti4all said:

I got the same error. I have repaired the installation and also added the registry keys for default server from ESET V9 PC. However i still get the same error. Ofcourse i restarted the PC after changing registry values.

Do not import v9 registry values, otherwise update will definitely not work. Uninstall ESET, make sure there's no ESET key under HKLM/Software and then install v10 from scratch.

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On 24. 3. 2017 at 9:57 AM, abodyabody5111 said:

I send message to you

In your case the computer receives a correct DNS response from 192.168.100.1 but then there's no further HTTP communication and an ICMP packet with Destination unreachable (port unreachable) is sent:

20:26:23.071975    192.168.100.9    192.168.100.1    ICMP    101    Destination unreachable (Port unreachable)    ALLOW    0    ICMP errors   

What connection do you use? Isn't it 3G given that the router seems to be Huawei? Would it be possible to try a different router or connect through a different ISP?

Ethernet II, Src: Azurewav_25:81:49 (74:c6:3b:25:81:49), Dst: HuaweiTe_de:19:15 (04:bd:70:de:19:15)
    Destination: HuaweiTe_de:19:15 (04:bd:70:de:19:15)
    Source: Azurewav_25:81:49 (74:c6:3b:25:81:49)

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