bauavssft 0 Posted March 22, 2017 Share Posted March 22, 2017 We started to deploy 6.5 and on Windows 2012 Server R2 we see LiveGrid disabled, but in policy it enabled and FORCED we also now see that phishing disabled warning. We cant enable LiveGrid, how to solve that problem? version 6.4 works fine with no issue Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted March 22, 2017 Administrators Share Posted March 22, 2017 Please clarify what problem you have with querying ESET cloud servers with hashes of files and urls. Apologize, I misread your initial post. Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 all grid parameters enabled, you mean that client machine doesn't have access to grid servers ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted March 22, 2017 Administrators Share Posted March 22, 2017 If you enable LiveGrid manually, does it stay enabled? Also could you confirm that you installed ESET File Security or ESET Mail Security 6.5 on the server? Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 we gave 1 server full internet access but still have Notice about Disabled LiveGrid this happens only on 6.5 version Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 we installed ESET File Security 6.5, option is disabled in Options because we use Eset_Policy on all servers Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted March 22, 2017 ESET Staff Share Posted March 22, 2017 Can you send us screenshots of the error message, setup pane (live-grid switch) and the advanced setup with live grid settings. It could help us to better understand the issue. Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 Yes. This version was upgraded correctly from 6.4 to 6.5 and in 6.4 LiveGrid worked. Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 option enable just do nothing, clicked but without result, no error message Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted March 22, 2017 Administrators Share Posted March 22, 2017 The padlock next to the LivveGrid setting means that it's enforced by a policy. Please check client details in the ERA console and check the policies that are applied. Make sure the setting is enabled. Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 enabled, re-added host for policy apply. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,720 Posted March 22, 2017 Administrators Share Posted March 22, 2017 According to your screen shot, you've picked a wrong product. Instead of "ESET File Security for Window Server (v6+)", you've picked "ESET Endpoint for Windows" which is why it's not applied on EFSW. Link to comment Share on other sites More sharing options...
bauavssft 0 Posted March 22, 2017 Author Share Posted March 22, 2017 2 hours ago, Marcos said: According to your screen shot, you've picked a wrong product. Instead of "ESET File Security for Window Server (v6+)", you've picked "ESET Endpoint for Windows" which is why it's not applied on EFSW. thanks that was main problem, my mistake. Link to comment Share on other sites More sharing options...
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