bauavssft 0 Posted March 22, 2017 Posted March 22, 2017 We started to deploy 6.5 and on Windows 2012 Server R2 we see LiveGrid disabled, but in policy it enabled and FORCED we also now see that phishing disabled warning. We cant enable LiveGrid, how to solve that problem? version 6.4 works fine with no issue
Administrators Marcos 5,461 Posted March 22, 2017 Administrators Posted March 22, 2017 Please clarify what problem you have with querying ESET cloud servers with hashes of files and urls. Apologize, I misread your initial post.
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 all grid parameters enabled, you mean that client machine doesn't have access to grid servers ?
Administrators Marcos 5,461 Posted March 22, 2017 Administrators Posted March 22, 2017 If you enable LiveGrid manually, does it stay enabled? Also could you confirm that you installed ESET File Security or ESET Mail Security 6.5 on the server?
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 we gave 1 server full internet access but still have Notice about Disabled LiveGrid this happens only on 6.5 version
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 we installed ESET File Security 6.5, option is disabled in Options because we use Eset_Policy on all servers
ESET Staff MichalJ 434 Posted March 22, 2017 ESET Staff Posted March 22, 2017 Can you send us screenshots of the error message, setup pane (live-grid switch) and the advanced setup with live grid settings. It could help us to better understand the issue.
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 Yes. This version was upgraded correctly from 6.4 to 6.5 and in 6.4 LiveGrid worked.
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 option enable just do nothing, clicked but without result, no error message
Administrators Marcos 5,461 Posted March 22, 2017 Administrators Posted March 22, 2017 The padlock next to the LivveGrid setting means that it's enforced by a policy. Please check client details in the ERA console and check the policies that are applied. Make sure the setting is enabled.
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 enabled, re-added host for policy apply.
Administrators Marcos 5,461 Posted March 22, 2017 Administrators Posted March 22, 2017 According to your screen shot, you've picked a wrong product. Instead of "ESET File Security for Window Server (v6+)", you've picked "ESET Endpoint for Windows" which is why it's not applied on EFSW.
bauavssft 0 Posted March 22, 2017 Author Posted March 22, 2017 2 hours ago, Marcos said: According to your screen shot, you've picked a wrong product. Instead of "ESET File Security for Window Server (v6+)", you've picked "ESET Endpoint for Windows" which is why it's not applied on EFSW. thanks that was main problem, my mistake.
Recommended Posts