Darius 0 Posted October 16, 2013 Share Posted October 16, 2013 Hello, I have two identical computers, with identical configuration. One computer did show up in the ERA, the other did not. I can telnet to my ERA server from this problematic computer... Gateway is also the same. What might be the problem? Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted October 16, 2013 Administrators Share Posted October 16, 2013 I'd suggest checking the ERAS log to see if both clients attempt to connect or only the one which appears in ERAC. Do both clients use the very same ERAS settings? Link to comment Share on other sites More sharing options...
Darius 0 Posted October 16, 2013 Author Share Posted October 16, 2013 I'd suggest checking the ERAS log to see if both clients attempt to connect or only the one which appears in ERAC. Do both clients use the very same ERAS settings? Log: [2013-10-16 15:12:34.975] V5 [525e82af2356] [000115e0] <SESSION_INFO> Kernel connection from 212.59.11.18:60933 closed (code 0, took 2s 996ms, name 'T0002', mac '00-0C-D6-10-EB-F5', product 'ESET Endpoint Security BUSINESS EDITION', product version '05.00000.02214', virus signature db version '8924 (20131016)') As I understand computer connects to the server, but still is not listed. And this is the one, which is listed: [2013-10-16 15:12:11.147] V5 [525e829b2346] [000115e0] <SESSION_INFO> Kernel connection from 212.59.11.18:51980 closed (code 0, took 62ms, name 'T0001', mac '00-0C-D6-10-EC-0C', product 'ESET Endpoint Security BUSINESS EDITION', product version '05.00000.02214', virus signature db version '8924 (20131016)') And what do you mean by saying "Do both clients use the very same ERAS settings?" ? There was used the same configuration file on both PC's. Link to comment Share on other sites More sharing options...
karlisi 26 Posted October 17, 2013 Share Posted October 17, 2013 Reached licensed clients limit on ERAS? Just guess. Link to comment Share on other sites More sharing options...
Darius 0 Posted October 17, 2013 Author Share Posted October 17, 2013 Just found a reason... It is because I had the same computer name on the other computer. It is possible to change that computers has to be detected not by the computer name, but by for example MAC address.? Also, Found a workaround. Change computer name to "blablabla..", it appears on console, then rename client name on console, then change back computers name. Is it possible to make it work without this workaround? Link to comment Share on other sites More sharing options...
karlisi 26 Posted October 18, 2013 Share Posted October 18, 2013 In ERAS Console open 'Server Options', go to 'Advanced', Click on 'Edit Advanced Settings', go to 'Advanced' and enable 'MAC address renaming (from unknown to valid)'. Link to comment Share on other sites More sharing options...
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