Exclude By Threat Not Working on ESET Endpoint Security 6.4.2014.0

[RaymondT 1]

Hi, We are after doing our first ESET V6 deployment and are having an issue excluding files by threat.

We are trying to exclude a c# program we developed internally, Because it does some security critical tasks like importing a PFX cert using the password we use .Net Reactor to encrypt the exe to prevent people decompiling it and getting the password. After the exe is protected and digitally signed with our certificate evert time its ran by a system with ESET we get a Generik.JWFCABY threat.

Ive created a rule in ERA to exclude this threat from the entire computer but ESET is still deleting the file as soon as its accessed.

Is there any way to exclude files by their digital signature or way to exclude this false positive its really making a mess of our ERA console.

 

[Marcos 5,069]

Exclusions by detection name are applied only for potentially unwanted and unsafe applications. You can only exclude particular files with a full path from scanning.

I'd suggest reporting the detected file to ESET as per the instructions at http://support.eset.com/kb141/. Also include information, such as the purpose of the application and the official product / vendor's website.