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JJ_SG

Activation issues (Eset Staff help request)

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Hi,

 
I had 34 days left on my eset mobile security trial period but decided to purchase the 50% off 1year license offer advertised (in app).
 
Suffice to say my Google play account was charged however my license still shows up as a 34 day trial license. 
 
I've tried contacting eset via the in app customer service request but I received no response and my ticket was automatically closed.
 
Is this a new strategy by some genius in eset's marketing department?
Any assistance would be greatly appreciated. Thanks. 

Screenshot_2017-03-03-07-06-40.png

Screenshot_2017-03-03-07-05-04.png

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I'm forwarding this to our Customer Care for an answer right now JJ_SG, in the mean time did you get an email to the email you used for the Trial, with the new License Key? Hopefully you used a primary email address for the trial? These instructions should work if its tied to your Google account (it sounds like it is if you used Google Play to make purchase):

Activate premium features in ESET Mobile Security

http://support.eset.com/kb3429/ 

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51 minutes ago, foneil said:

I'm forwarding this to our Customer Care for an answer right now JJ_SG, in the mean time did you get an email to the email you used for the Trial, with the new License Key? Hopefully you used a primary email address for the trial? These instructions should work if its tied to your Google account (it sounds like it is if you used Google Play to make purchase):

Activate premium features in ESET Mobile Security

hxxp://support.eset.com/kb3429/ 

Hi,

No I don't recall getting an email for the trial activation...but I did get a receipt from Google confirming my purchase.

Regarding the email address used..I don't recall using anything but my regular email address, but there could be a small possibility.

Everything was done using Google play (downloading, purchasing, etc.). Thanks for the prompt response foneil - it's greatly appreciated. 

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If foneil is already looking into it, it'd be good to pm him (and me too) your Google Play email address that's also used for activation of ESET Mobile Security.

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Thanks for replying marcos, I sent both you and foneil messages just now with the email address used. Thanks again! 

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I have the same issue as JJ_SG, exactly the same. What can I do?

Thanks.

Paolo

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