JJ_SG 0 Posted March 3, 2017 Share Posted March 3, 2017 Hi, I had 34 days left on my eset mobile security trial period but decided to purchase the 50% off 1year license offer advertised (in app). Suffice to say my Google play account was charged however my license still shows up as a 34 day trial license. I've tried contacting eset via the in app customer service request but I received no response and my ticket was automatically closed. Is this a new strategy by some genius in eset's marketing department? Any assistance would be greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 3, 2017 ESET Moderators Share Posted March 3, 2017 I'm forwarding this to our Customer Care for an answer right now JJ_SG, in the mean time did you get an email to the email you used for the Trial, with the new License Key? Hopefully you used a primary email address for the trial? These instructions should work if its tied to your Google account (it sounds like it is if you used Google Play to make purchase): Activate premium features in ESET Mobile Security http://support.eset.com/kb3429/ Link to comment Share on other sites More sharing options...
JJ_SG 0 Posted March 3, 2017 Author Share Posted March 3, 2017 51 minutes ago, foneil said: I'm forwarding this to our Customer Care for an answer right now JJ_SG, in the mean time did you get an email to the email you used for the Trial, with the new License Key? Hopefully you used a primary email address for the trial? These instructions should work if its tied to your Google account (it sounds like it is if you used Google Play to make purchase): Activate premium features in ESET Mobile Security hxxp://support.eset.com/kb3429/ Hi, No I don't recall getting an email for the trial activation...but I did get a receipt from Google confirming my purchase. Regarding the email address used..I don't recall using anything but my regular email address, but there could be a small possibility. Everything was done using Google play (downloading, purchasing, etc.). Thanks for the prompt response foneil - it's greatly appreciated. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted March 3, 2017 Administrators Share Posted March 3, 2017 If foneil is already looking into it, it'd be good to pm him (and me too) your Google Play email address that's also used for activation of ESET Mobile Security. Link to comment Share on other sites More sharing options...
JJ_SG 0 Posted March 3, 2017 Author Share Posted March 3, 2017 Thanks for replying marcos, I sent both you and foneil messages just now with the email address used. Thanks again! Link to comment Share on other sites More sharing options...
up48 0 Posted March 13, 2017 Share Posted March 13, 2017 I have the same issue as JJ_SG, exactly the same. What can I do? Thanks. Paolo Link to comment Share on other sites More sharing options...
Administrators Marcos 4,933 Posted March 13, 2017 Administrators Share Posted March 13, 2017 Try filling in this form: http://support.eset.com/kb2942/?locale=en_US Link to comment Share on other sites More sharing options...
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