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Activation was not successful error on Client PC


Shafiq
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We are seeing event “Activation was not successful: could not reach activation server”. This PC was activated using offline license .lf file as this PC do not have internet. We activated the PC two days back and virus update was not an issue and virus database updated 4 hours ago and now we see this error on event “Activation was not successful: could not reach activation server”.

Product: Endpoint security 6.4

                 ERA 6.4

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  • ESET Staff

Could you please provide more details?

- how is the client getting updates of modules? Are you using a local mirror, or a proxy server? 

- if the client was activated by offline file, and it does not report functionality problem / status as "product not activated" it should be activated normally. 

- where is the error you have mentioned "could not reach activation server" manifesting? Is it displayed in ERA? Is it displayed in the local client application? What is the status of such computer? Could you provide screenshot of the Endpoint state? 

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In ERA there is not error but on Client PC events im seeing this error ““Activation was not successful: could not reach activation server”. The Local PC is displaying the error.

Client getting update from proxy not from mirror.  

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  • ESET Staff

If that is in the event log, that´s not a problem. Basically application is set to try to connect to the licensing servers even in case it was activated using the offline file (it´s anti-piracy mechanism). But you could be OK, that it´s running as it should, until the protection status is not changed. 

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