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Issue ID: SOLN406


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Hi Guys,

I need install ESET ERA Agent on client (win10) but I allways got this error:

Issue ID: SOLN406

On client I have no FW, no proxy. I run this installation with admin rights.

Can you help me?

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  • Former ESET Employees

Hello,

which ERA version do you have? What kind of installation (all-in-one, agent live installer...)  do you try to perform ?

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Ok, I resolve problem with downloading Live installer. I use IE (not FF).

Instalation with Live installer fails with same error, BUT can see:

Status: Inserting certificate authority content into database

chyba.png

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  • Former ESET Employees

This is useful if you are not able to install an ERA Agent on Windows properly.

Open cmd.exe and type the command below:

msiexec /i C:\Users\Administrator\Downloads\Agent-1.0.373.0_x64.msi /L*v log.txt   (type the path where is your installation located, name of the instalation)

Errors which were occured during the installation will be in the log.txt

 

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  • ESET Staff

It seems there are remnants of previous installation attempts which are causing installation failure. Could you please check whether there are any AGENT files (especially directory C:\ProgramData\ESET\RemoteAdministrator\Agent\) before installation is started (=after rollback caused by failure)?

There is also possibility that user you are using to install AGENT has no access to previously mentioned directory - are you using administrator account?

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Hi Martin,

It crossed my mind, but in this directory is not dir "RemoteAdministrator" ( C:\ProgramData\ESET\RemoteAdministrator\..); only directory "ESET Endpoint Security".

BUT, this pc had installed ESET ERA Agent, but for some unknown reason has been uninstalled.

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  • Former ESET Employees

Hi,

it is possible that some remnants are located in registers of the computer. Download and run ESET Uninstaller tool, step by step information (with pictures) are in this article , part II: Windows 7,  Windows 8,  Windows Server 2008 R2, 2012, 2012 R2

 

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