Shafiq 0 Posted February 27, 2017 Share Posted February 27, 2017 Hi There, ESET client which are not connected to internet are not updating virus database. We have activated client using ESET offline license. We have created the proxy as per the instruction on document. I have attached the screenshot in ZIp file for the reference. Please note: We have only one ESET server and we want to update from this server. Product: ERA version 6.4 ESET endpoint security 6.4 Thanks. ESET issue.zip Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 27, 2017 ESET Staff Share Posted February 27, 2017 Hello, the mistake you have done is that you have configured the apache HTTP proxy as your update server. (UPDATE / BASIC / UPDATE SERVER / Manually written IP of the HTTP Proxy). What is important to understand, Proxy is not a local update server, it could only act as a "cache" for the clients that are updating form the ESET servers (proxy is configured ind a way, that only connection to ESET servers is allowed, for licensing / live grid / updating purposes). Then each of the updates is connected only ones. If the clients will be allowed to communicate with ESET servers (value set to update servers "choose automatically"), then the proxy setting should work and the client should be able to update. Also please note, that this would work only in case, if the offline file includes the username / password to get the updates (by default it does, so this should not be a problem). If your environment is 100% offline, and even connections via proxy are not allowed. you will have to use the "offline mirror tool" instead. http://help.eset.com/era_install/64/en-US/index.html?mirror_tool_linux.htm Link to comment Share on other sites More sharing options...
Administrators Marcos 5,257 Posted February 27, 2017 Administrators Share Posted February 27, 2017 As long as clients have access to ESET's servers through an http proxy, you don't have to use an offline license file for activation. They are intended to activate Endpoint running on computers with no Internet connection whatsoever, ie. when ESET's servers can't be reached via a proxy either. Otherwise you will get reports about license violation. In such case, send a product activation task from ERA instead. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted March 5, 2017 Author Share Posted March 5, 2017 Issue has been resolved once i used username and password in offline license file. Thank you for the help Link to comment Share on other sites More sharing options...
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