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Eset smart security can not update


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Hi all,

 

I have installed the latest version of Eset Smart Security on my windows 10 based computer. My problem is that i can not update the virus definitions database. The program says that i have the latest version which was released on the 11th of february. When i try to update the program does not give me any error codes. I have already reinstalled the program several times, cleared the update chache and disabled the proxy server update. None of these have helped so far. What should i do?eset2.jpg.c8e8ab3df1e18b607dba2e4242cb22d0.jpgeset1.jpg.1c804668cc9c6d2de07d3a74a15c2b54.jpg

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In the advanced setup -> Tools -> Diagnostics enable advanced update engine diagnostic logging and run manual update. Then send me a pm with the generated updater*.etl file from the C:\ProgramData\ESET\ESET Smart Security\Diagnostics folder attached.

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