zulhilmi 0 Posted February 22, 2017 Share Posted February 22, 2017 I have problem with my ERA 6.4, i try to run ERA but there are error that could not open the web. and already check the service.msc and i found that my Eset HTTP service is not runnning and also found that my Apache tomcat 7.0 service is did not start. I try to start it manually but if fails. and I check in the Eset KB and found article kb5550 that ask to use the default java setting, and still fails to start the Apache services. Its there any suggestion or there are problems with others services that block apache from start. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 22, 2017 ESET Staff Share Posted February 22, 2017 It seems to me that borh ERA 5 and ERA 6 are installed on the same machine. You have to either reconfigure ERA 5 to communicete with console on a different port than 2223 or uninstall it completely. Link to comment Share on other sites More sharing options...
zulhilmi 0 Posted February 22, 2017 Author Share Posted February 22, 2017 11 minutes ago, MichalJ said: It seems to me that borh ERA 5 and ERA 6 are installed on the same machine. You have to either reconfigure ERA 5 to communicete with console on a different port than 2223 or uninstall it completely. Dear MichalJ, which service did you found that is a era 5. because we only have one era in the server that is ERA 6. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 22, 2017 ESET Staff Share Posted February 22, 2017 I was confused with the ESET http server. But that belongs to the Endpoint / File security installed on the machine for optional mirror purposes. Please ignore my previous comment. Link to comment Share on other sites More sharing options...
zulhilmi 0 Posted February 22, 2017 Author Share Posted February 22, 2017 4 minutes ago, MichalJ said: I was confused with the ESET http server. But that belongs to the Endpoint / File security installed on the machine for optional mirror purposes. Please ignore my previous comment. It Okay, but did u get any idea how to resolve this issues. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted February 22, 2017 ESET Staff Share Posted February 22, 2017 Please check Apache Tomcat logs (c:\Program Files\Apache Software Foundation\Tomcat 7.0\logs\) for suspicious entries that could possibly indicate startup issues. Alternatively you could try to run Tomcat7.exe manually from command line (cmd.exe) and watch for output. Most common error is wrong java configuration or invalid tomcat configuration - have you updated it? Or rebooted machine? Or changed tomcat configuration recently? Link to comment Share on other sites More sharing options...
ESET Insiders amityservice 0 Posted February 28, 2017 ESET Insiders Share Posted February 28, 2017 Dear, try to update java Link to comment Share on other sites More sharing options...
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