barnaabs 0 Posted February 20, 2017 Share Posted February 20, 2017 Licence information - User count not right in ERA admin console the actual active user and Licence count not showing right number compare to available user in admin console . Many time synchronize the licence but the count is not increasing Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 20, 2017 ESET Staff Share Posted February 20, 2017 Hello, there might be many reasons to this: Windows computers dynamic group shows all Windows Computers, regardless which license they use (or what product is installed). There might be only ERA agent installed. You have generated offline file, which you might have used multiple times to activate multiple computers (this is possible, so you have accidentally unintentionally overused the offline portion of the license). PS: ERA is not counting number of users, nor is the ESET License Administrator. They are showing number of activated computers. Link to comment Share on other sites More sharing options...
barnaabs 0 Posted February 22, 2017 Author Share Posted February 22, 2017 Dear MIchal How will I know how many client licenses are currently activated in our ERA Server? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 22, 2017 ESET Staff Share Posted February 22, 2017 You can find out by creating a custom report, that will show you which license each of the computers is using. Use the following columns: Link to comment Share on other sites More sharing options...
barnaabs 0 Posted February 22, 2017 Author Share Posted February 22, 2017 (edited) Dear MIchal, Thanks for your information, I have created one report as per your advice and the license counts by user are states 103 records. But, when I check the license management portal, only 83 licenses are active. If the license management portal is displaying wrong count, how can I fix this to display actual count as the report generated.. Edited February 22, 2017 by barnaabs Link to comment Share on other sites More sharing options...
barnaabs 0 Posted February 27, 2017 Author Share Posted February 27, 2017 any update about my issue Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 27, 2017 ESET Staff Share Posted February 27, 2017 You will basically need to check, whether ELA does not have any duplicates. This might happen, if your machines are for example VMs. ELA determines the number of "used seats" by the uniqueness of HWF (hardware fingerprint). It might happen, that if you use a lot of VMs, or machines with dual-boot, or you re-image computers, that you will have multiple computers activated acting as one unit of the license in ELA. You will find out in the "unit management", whether there are entries with "+" sigh, that you could expand, saying "multiple products". In that case, you have multiple computers activated as one. Without being able to clearly examine your ELA it is difficult to provide any assumptions. Theoretically, what might help. is to try to run a "product activation task" on your entire network. It should force your clients to re-activate. Link to comment Share on other sites More sharing options...
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