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Hi

Is the EEA ver. 5.0.2214.5 of virus signature database: 8889 (20131008) can remove the virus Ukash?

If so, how do I do that?

RA did not register danger.

Please help me.

Regards

Tom

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Hello Tomekw,

 

We apologize for the inconvenience. Our virus lab is constantly working to provide new updates to both our heuristic engine and our virus signature database to combat the ever-evolving world of malware.

 

We are unable to determine if your particular infection is included in our current Virus Signature Database with the information provided.

 

For more information about this type of infection, commonly called “FBI ransomware”, please see the WeLiveSecurity blog post and ESET Knowledgebase articles below:

FBI Ransomware: Reveton seeks MoneyPak payment in the name of the law

My computer has been infected with "FBI" malware, what should I do?

 

If you have ESET installed and you receive this notification, follow the steps below for the easiest method to remove the scareware infection:

  1. Turn off the PC
  2. Turn on the PC
  3. Wait 10 minutes
  4. Reboot
  5. Wait 10 minutes
  6. Reboot
  7. Run a full system scan

If this procedure does not remove the infection, please contact ESET Customer Care for assistance with removing this infection.

 

ESET provides full support for our users and we are dedicated to the protection of our users. We are also interested in any new virus or potential false positive samples. You can use the instructions within the Knowledgebase article below to submit these samples to our virus lab.

How do I submit a virus, website or potential false positive sample to ESET's lab?

 

To help protect yourself from infection in the future, please see the ESET Knowledgebase article below:

What can I do to minimize the risk of a malware attack?

 

Thank you,

ChadH

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There are several variants of the police ransomware Ukash / LockScreen released in relatively short intervals. ESET utilizes effective mechanisms to ensure that users are protected against new variants either proactively or in as short time as possible after the authors unleash new variants to the world. 

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