Eset cause lag when surfing

[khoi2406 0]

I have installed eset 10 internet security but it causes lag when I'm surfing. Especially, when I'm playing game or surfing facebook in browser it always make me annoyed. Please fix this problem as soon as possible. I really like using eset but this time it made me disappointed. Thanks for viewing this

[Marcos 5,070]

Does temporarily disabling web access protection actually make a difference? If not, what about temporarily disabling protocol filtering in the advanced setup? What operating system do you use? Does the issue manifest with any browser? Do you observe the issue on http, https sites or on both? Did you have another antivirus or security software installed prior to ESET? Please gather logs with ESET Log Collector as per the instructions in my signature and drop me a pm with the output archive attached.

[khoi2406 0]

My laptop has i3 4005U, Ram 4G and using window 10 pro. It affect both http and https site and. Every browser have the same problem. And I used to installed avast, it is smoother. If I turn off filter or web protection, will it reduce protection of eset?

[Gonzalo Alvarez 66]

Hi @khoi2406, 

What @Marcos try to narrow the problem to the cause.

So, you disable one module, try to surf and see if the problem is fix or not.
If not, re-enable the module and disable another and surf again.

I'm not sure if a restart is needed between disables.

Also, provide the ESET Log Collector logs to him so labs can look into your problem.

[itman 1,659]

12 hours ago, khoi2406 said:

Especially, when I'm playing game

Make sure gamer mode is enabled per the below screen shot.

Note the following Eset help comments on use of Gamer mode:

Gamer mode
 
Gamer mode is a feature for users that demand uninterrupted usage of their software, do not want to be disturbed by pop-up windows, and want to minimize CPU usage. Gamer mode can also be used during presentations that cannot be interrupted by antivirus activity. By enabling this feature, all pop-up windows are disabled and the activity of the scheduler will be  stopped completely. System protection still runs in the background but does not demand any user interaction.

You can enable or disable Gamer mode in the main program window under Setup > Computer protection by clicking MODULE_INACTIVE or MODULE_ENABLED next to Gamer mode. Enabling Gamer mode is a potential security risk, so the protection status icon in the taskbar will turn orange and display a warning. You will also see this warning in the main program window where you will see Gamer mode active in orange.

Activate Enable Gamer mode when running applications in full-screen mode automatically under Advanced setup (F5) > Tools to have Gamer mode start whenever you initiate a full-screen application and stop after you exit the application.

Activate Disable Gamer mode automatically after to define the amount of time after which Gamer mode will automatically be disabled.

If the Personal firewall is in Interactive mode and Gamer mode is enabled, you might have trouble connecting to the Internet. This can be problematic if you start a game that connects to the Internet. Normally, you would be asked to confirm such an action (if no communication rules or exceptions have been defined), but user interaction is disabled in Gamer mode. To allow communication, define a communication rule for any application that might encounter this issue, or use a different Filtering mode in the Personal firewall. Keep in mind that if Gamer mode is enabled and you go to a webpage or application that might be a security risk, it may be blocked without any explanation or warning because user interaction is disabled.

Edited February 17, 2017 by itman

[khoi2406 0]

No, i mean play game on browser. It is very lag and iI can't even move my character. When I'm surfing facebook I can't chat with my friend because it is very slow to type a character

[Marcos 5,070]

Please let us know if temporarily disabling web access protection or protocol filtering in the advanced setup make a difference.

[khoi2406 0]

Disable web access protection is really work. Will it still protect me from internet threat?