nod32 web and email protocol is non functional error

[waterwalk111 0]

Hi, I bought the nod32 antivirus security in 20/10/2016, and since then i have problem with it that it says in red:"Web and Email protocol filtering is non-functional".
im using windows 10 basic edition(legit), and nod32 version 10.0.369.0 (the error happend also in version 9).
since the day i bought nod32 i tried to fix this problen and only today for some reason i saw that there is a forum.
there is a photo included that show the errors:

.

 

Edited February 7, 2017 by Marcos
Formatting removed

[Marcos 5,736]

Please provide me with logs from ESET Log Collector as per the instructions in my signature.

[waterwalk111 0]

mistake

 

Edited February 11, 2017 by waterwalk111
Links obfuscated

[waterwalk111 0]

up, help pls?

[Marcos 5,736]

Please provide me with eav_logs.zip that you've scanned according to the screen shot above. The link pointed to actual malware detected by ESET.

[waterwalk111 0]

13 hours ago, Marcos said:

Please provide me with eav_logs.zip that you've scanned according to the screen shot above. The link pointed to actual malware detected by ESET.

sorry i didnt know i can attach zip files to the topic.
here is the files:
eav_logs.zip

Edited February 11, 2017 by waterwalk111

[waterwalk111 0]

up, can some one help please?

[waterwalk111 0]

up, no one can help??

[waterwalk111 0]

upp