Problem with firewall ESET

[vanroy 0]

Hello.

PROBLEM WITH ENDPOINT SECURITY 6.4 

I have a client that have to disable the firewall so that users can join the domain.

Any ideas?

Best

[Marcos 5,742]

Do they use firewall in automatic mode? Do they have some custom firewall rules created?

Please continue as follows:
- in the advanced setup -> Tools -> Diagnostics enable advanced firewall logging
- reproduce the issue
- disable logging
- collect logs with ELC (see my signature for a link to a KB with instructions)
- drop me a pm with the output archive attached.

As a quick solution they can use the firewall troubleshooting wizard to get a list of recently blocked communications which also allows for creation of the appropriate permitting rule with a few clicks.

[vanroy 0]

Thanks Marcos for the responses 

they use firewall in automatic mode? Do they have some custom firewall rules created? yes

I will send the logs soon..