Dangermouse 5 Posted October 1, 2013 Share Posted October 1, 2013 I've just activated and tested the anti-theft feature and found it be alarmingly good - especially at pinpointing my location. However, when I login to the phantom account, although ESS isn't listed in the Programs listing from the Start menu, it is shown if using Windows Explorer. The phantom account also allows access to Control Panel, where ESS is visible, and presumably could be uninstalled ? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted October 2, 2013 ESET Moderators Share Posted October 2, 2013 Hello, thank you for your kind words about this feature. To uninstall an application you need to have admin rights. Phantom account has very limited access rights so uninstalling is not possible. Link to comment Share on other sites More sharing options...
dmarfisi 0 Posted October 13, 2013 Share Posted October 13, 2013 help, I was testing the anti-theaft feature, now I can't get to my admin account under windows 7 so I can't get back to the right part of the Eset site to report it found, any suggestions? Link to comment Share on other sites More sharing options...
Janus 210 Posted October 13, 2013 Share Posted October 13, 2013 (edited) help, I was testing the anti-theaft feature, now I can't get to my admin account under windows 7 so I can't get back to the right part of the Eset site to report it found, any suggestions? Hello dmartisi You have probably thought about it, but if you have access to the web, either through a smartphone or through another computer (or a friends computer), then use that way to go to my.eset.com and report the computer found by clicking "I recovered my device" ( after that your normal user account will be re-enabled.) The other alternative is to use Eset local customer support in your country. Regards, Janus :-)) Edited October 13, 2013 by Janus Link to comment Share on other sites More sharing options...
dmarfisi 0 Posted October 15, 2013 Share Posted October 15, 2013 (edited) help, I was testing the anti-theaft feature, now I can't get to my admin account under windows 7 so I can't get back to the right part of the Eset site to report it found, any suggestions? Hello dmartisi You have probably thought about it, but if you have access to the web, either through a smartphone or through another computer (or a friends computer), then use that way to go to my.eset.com and report the computer found by clicking "I recovered my device" ( after that your normal user account will be re-enabled.) The other alternative is to use Eset local customer support in your country. Regards, Janus :-)) that worked great thanks Edited October 15, 2013 by dmarfisi Link to comment Share on other sites More sharing options...
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