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Windows server 2008 had dump when install Eset file securiy


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Hi all,

I've installed Eset File Security on windows 2008, then ESET update database sign virus finished .After restart server, it has dump.

I must remove ESET and it working again.

Please help me check.

My image dump in URL : hxxp://fsend.vn/097xRjmM

Because it large > 10MB, I've upload to fsend.vn

 

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  • ESET Moderators

Hello,

do you have the latest version of ESET File Security installed?

Please send the memory dump (complete or at least kernel) from the crash so we can analyze the cause of it.

Regards, P.R.

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Hi Peter,

The server and clients installed other Antivirus before.After remove old AV and install ESET, servers and clients were dump.

About server, I still not install ESET again because my data on server is important.

Please help me check and fix error for clients.It's urgent with me.(my system have 180 clients).

Thank you.

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  • ESET Moderators

Hello Hungtt,

I checked the first of the client dump (Mini Kernel Dump File only :-( ), but there are not ESET drivers in the stack so it does not seem as ESET would be the culprit.

Can you please provide us with a complete crash memory dump to check? The size of the dump should be close to the amount of physical RAM on that particular system.

 

Regards, P.R.

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