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Posted

Hi all,

I've installed Eset File Security on windows 2008, then ESET update database sign virus finished .After restart server, it has dump.

I must remove ESET and it working again.

Please help me check.

My image dump in URL : hxxp://fsend.vn/097xRjmM

Because it large > 10MB, I've upload to fsend.vn

 

  • ESET Moderators
Posted

Hello,

do you have the latest version of ESET File Security installed?

Please send the memory dump (complete or at least kernel) from the crash so we can analyze the cause of it.

Regards, P.R.

Posted

Hi Peter Randziak,

I'll give information soon.

Thank you.

  • Administrators
Posted

Just to make sure, do not send screen shots but actual memory dump(s) that was generated during the crash.

Posted

Hi Peter,

I'll try install and give log memory.dmp.

Thanks.

Posted

Hi Peter,

I've install on client winxp and it dumped.I'll will install on server soon.

Please help me check.

client dump.rar

Posted

Hi Peter,

The server and clients installed other Antivirus before.After remove old AV and install ESET, servers and clients were dump.

About server, I still not install ESET again because my data on server is important.

Please help me check and fix error for clients.It's urgent with me.(my system have 180 clients).

Thank you.

Posted

Hi all,

Anyone help me please.

 

  • ESET Moderators
Posted

Hello Hungtt,

I checked the first of the client dump (Mini Kernel Dump File only :-( ), but there are not ESET drivers in the stack so it does not seem as ESET would be the culprit.

Can you please provide us with a complete crash memory dump to check? The size of the dump should be close to the amount of physical RAM on that particular system.

 

Regards, P.R.

Posted

Hi Peter,

Thanks your feedback.I'll give later.

Thank you.

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