hungtt 1 Posted January 5, 2017 Share Posted January 5, 2017 Hi all, I've installed Eset File Security on windows 2008, then ESET update database sign virus finished .After restart server, it has dump. I must remove ESET and it working again. Please help me check. My image dump in URL : hxxp://fsend.vn/097xRjmM Because it large > 10MB, I've upload to fsend.vn Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 753 Posted January 5, 2017 ESET Moderators Share Posted January 5, 2017 Hello, do you have the latest version of ESET File Security installed? Please send the memory dump (complete or at least kernel) from the crash so we can analyze the cause of it. Regards, P.R. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 5, 2017 Author Share Posted January 5, 2017 Hi Peter Randziak, I'll give information soon. Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,199 Posted January 5, 2017 Administrators Share Posted January 5, 2017 Just to make sure, do not send screen shots but actual memory dump(s) that was generated during the crash. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 5, 2017 Author Share Posted January 5, 2017 Hi, I send my log on windows server 2003 and 2008.When install ESET FILE SECURITY, the both server are dump.SERVER 2003.zip 2008.zip SERVER 2003.zip Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 753 Posted January 5, 2017 ESET Moderators Share Posted January 5, 2017 Hello Hungtt, we need the complete crash memory dump (memory.dmp) located in C:\Windows\ please see this KB article for more info: http://support.eset.com/kb3496/?viewlocale=en_US Regards, P.R. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 6, 2017 Author Share Posted January 6, 2017 Hi Peter, I'll try install and give log memory.dmp. Thanks. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 6, 2017 Author Share Posted January 6, 2017 Hi Peter, I've install on client winxp and it dumped.I'll will install on server soon. Please help me check. client dump.rar Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 6, 2017 Author Share Posted January 6, 2017 Hi Peter, The server and clients installed other Antivirus before.After remove old AV and install ESET, servers and clients were dump. About server, I still not install ESET again because my data on server is important. Please help me check and fix error for clients.It's urgent with me.(my system have 180 clients). Thank you. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 9, 2017 Author Share Posted January 9, 2017 Hi all, Anyone help me. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 12, 2017 Author Share Posted January 12, 2017 Hi all, Anyone help me please. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 753 Posted January 12, 2017 ESET Moderators Share Posted January 12, 2017 Hello Hungtt, I checked the first of the client dump (Mini Kernel Dump File only :-( ), but there are not ESET drivers in the stack so it does not seem as ESET would be the culprit. Can you please provide us with a complete crash memory dump to check? The size of the dump should be close to the amount of physical RAM on that particular system. Regards, P.R. Link to comment Share on other sites More sharing options...
hungtt 1 Posted January 12, 2017 Author Share Posted January 12, 2017 Hi Peter, Thanks your feedback.I'll give later. Thank you. Link to comment Share on other sites More sharing options...
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