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Indesign files wont open files from server volumes on first try

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Hi there,

I’m experiencing a very annoying problem when trying to open InDesign files from a networked server volume. 

What I have found out today is: 

When opening files from a network server, InDesign copies the server file to the local drive as described here: https://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html 

This causes the ESET daemon to do something that makes InDesign believe that it cannot create the local file. What I can see in Console on the first try of opening an InDesign file is this: 

04.01.17 15:16:57,305 esets[319]: summ[013f0400]: ESET Daemon: vdb=31953, agent=fac, name="/Users/jason/Library/Caches/Adobe InDesign/Version 11.0/de_DE/DBTmp29566249456662", virus="", action="", info="Ereignis beim Erstellen einer neuen Datei.", avstatus="not scanned"

Therefore InDesign stops opening the file and I can see a temp file on the server. 

If I re-open the file from the server, the file opens just fine. 

Shutting down the ESET application doesn’t solve this. But when I kill the ESET daemons in Activity Manager, I can open files directly from the server again. 

Obviously this is no solution for working with networked files. 

What can I do to have CSP working AND being able to open InDesign files from my network server? 



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This doesn't change the behavior. Please see attached screenshots. 

Does CSP immediately scan the temp file InDesign creates? And therefore InDesign runs into a timeout because it sees its own file locked?

To me it doesn’t look like the network connection is the problem here.  

Bildschirmfoto 2017-01-04 um 16.23.52.png

Bildschirmfoto 2017-01-04 um 16.25.09.png

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I´m experiencing the same problem when working on

my Synology-NAS. The first time opening an Indesign-

Document gives the error described above.

But the real Problem is: I cannot save an Indesign-

Document on the NAS-System. This didn´t occure

until I installed CSP. I agree with printpraxis that the

problem lies within the scanning of the temp-files.


Regards, Tom


Bildschirmfoto 2017-01-05 um 17.01.29.png

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  • Administrators

I would suggest contacting customer care as this needs to be properly tracked as a support ticket and further logs will be needed for perusal.

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  • 1 month later...
  • ESET Moderators

Hello guys,


I checked it with our expert on MAC products and it seems to be an issue with InDesign.


InDesign does not support system feature called "File Coordination" https://developer.apple.com/library/content/releasenotes/MacOSX/WhatsNewInOSX/Articles/MacOSX10_7.html and the only solution is to disable scanning of Network media or set proper exclusions until InDesign implements this feature (so please make sure you are using the latest version).


Regards, P.R.

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