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Cannot activate ERA 5 with new license


Teki Rdz
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I recently renewed my Eset endpoint protection standard , i received an email with one attachment  EAV-xxxxxx.lic file , a license key wich i got from the convert site, a public ID, user and password.

My structure have an Eset Remote Administrator ver 5 and several endpoints. Currently my ERA ver5 server have a expired license and when trying to add the new EAV-xxx.lic file i get a error code 20086 expired key.

The license is new and isnt used. How can i activate the ERA ver5 server.

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