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ECP.4100


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Hey  Team any idea for,
Failed to authorize update  with ECP.4100

1, ESET file security 6.4 is no active with agent.

2. ESET file security 6.4 is active without agent

3. ESET file security 6.4 is active and later the agent installation is automatically disabled?

Best

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  • 2 weeks later...
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Is a policy applied to EFSW from ERAS ? If so and the policy was created months ago, could you remove it and re-create it? It might have a seat-id included which would then cause issues with activation.

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  • ESET Staff

According to the KB article http://support.eset.com/kb2434/  it indicates that it is Internal Error.

It might indicate that there is some other security solution present on the system or malware. 

As this is obviously related to ERA Agent, just out of curiosity, are there any policies applied to the File Security (like the anti-ransomware policy, or any other policy created from exported configuration from another client)? I would recommend removing those policies, and then attempting reactivation again, using ERA agent (product activation task).  There was a bug in the previous versions, that license was exported within the configuration and invalid license parameters were applied to the client together with the exported / converted policy, which resulted in "not activated" state, and failing to get updates of the protection modules.

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21 minutes ago, vanroy said:

Solved anti-ransomware policy is the problem.

The Dutch distributor fixed the policy several months ago and we've also released a new Configuration engine module to address this issue. If you use the same anti-ransomware policy, you should not experience the activation issue again.

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