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Big problem : Agent is totally out of service on many devices...


comunic
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Hi all,

We manage about 850 devices on our ER6.

We have a large panel of windows OS from XP to 10 and from 2003 to 2012 R2.

Now we are facing a big issue, about 10% of the agents haven't joined the console since weeks, mounths... Ok some computers are quite never powered, some others are dead.

But we realise that most of those 10% never joins the console because agent is totally out of service and we have to reinstall it manully !

It seems that the push update of the agent (we start with 6.3 and update to 6.4) breaks many agents !

I am very affraid about that !! have you got some similar experience ?!

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What does C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html read on those clients? Are there any errors reported? Also check last-error.html.

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