comunic 4 Posted December 17, 2016 Share Posted December 17, 2016 Hi all, We manage about 850 devices on our ER6. We have a large panel of windows OS from XP to 10 and from 2003 to 2012 R2. Now we are facing a big issue, about 10% of the agents haven't joined the console since weeks, mounths... Ok some computers are quite never powered, some others are dead. But we realise that most of those 10% never joins the console because agent is totally out of service and we have to reinstall it manully ! It seems that the push update of the agent (we start with 6.3 and update to 6.4) breaks many agents ! I am very affraid about that !! have you got some similar experience ?! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,242 Posted December 17, 2016 Administrators Share Posted December 17, 2016 What does C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html read on those clients? Are there any errors reported? Also check last-error.html. Link to comment Share on other sites More sharing options...
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