WarwickHS 0 Posted December 8, 2016 Posted December 8, 2016 Hi, I am a New Zealander living in Thailand. Whenever I have a problem, I am directed to the ESET Thailand .....my problem is about ESET Thailand, so where do I turn to? Specifically, the problem is that ESET Thailand does not accept any credit cards that are not from a Thai bank. You could be Bill Gates or the Sultan of Brunei and have the best credit card in the world with a million dollars credit, but they will not accept it. I bought my ESET Nod32 in a local bookshop, registered it online and have been happy for a year. Now, come time to renew my license, ESET Thailand will not accept my online payment. I went to ESET/intl, and that simply redirected my query back to Thailand, who replied confirming that no foreign credit cards can be accepted. My questions: 1. Does ESET realise that their Thai agents are so restrictive? Non-Thai residents can not do ANY online commerce with ESET while in Thailand. We can not purchase a new product or renew the license of an existing product. ESET is losing sales and customers because of this restriction. 2. What can I do to renew my license online? Thanks.
Administrators Marcos 5,739 Posted December 9, 2016 Administrators Posted December 9, 2016 I have asked the appropriate person to look into it and respond. Unfortunately, I have no clue how the purchase in Thailand works.
WarwickHS 0 Posted December 24, 2016 Author Posted December 24, 2016 Thanks Marcos. I'm keeping an eye on this forum, though it is taking a while, isn't it? Meanwhile, my protection is not up-to-date and I'm considering purchasing another brand.
WarwickHS 0 Posted December 24, 2016 Author Posted December 24, 2016 Is it possible to pay ESET (international) directly?
WarwickHS 0 Posted January 4, 2017 Author Posted January 4, 2017 Well, it looks like the title of this thread is apt. I am very surprised that a problem that affects an entire country is not addressed.
ESET Staff MichalJ 434 Posted January 4, 2017 ESET Staff Posted January 4, 2017 If you want to perform a renewal, you could only renew the license in the country of purchase (Thailand). However, when you want to do a new purchase, you can easily purchase the license for example from the New Zealand distributor at https://shop.eset.co.nz We will inquire with Thai partner, about the credit card payment restrictions (it might be due to the local payment provider they use).
Administrators Marcos 5,739 Posted January 4, 2017 Administrators Posted January 4, 2017 Below is a response I've received from the channel manager responsible for Thailand: They offer other options such as bank transfer/ over the counter service for renewal, customer can contact the distributor at (+662) 683-5100 or send an email to best[at]activemedia.co.th for them to assist with the renewal. Besides credit card there are other payment options for customer from their e-store:
WarwickHS 0 Posted January 5, 2017 Author Posted January 5, 2017 21 hours ago, MichalJ said: If you want to perform a renewal, you could only renew the license in the country of purchase (Thailand). However, when you want to do a new purchase, you can easily purchase the license for example from the New Zealand distributor at https://shop.eset.co.nz We will inquire with Thai partner, about the credit card payment restrictions (it might be due to the local payment provider they use). Thanks. That's what I'll probably do.
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